Also, I forgot to mention that when Location A calls Location B via extension (not DID), the phone actually rings. If not picked up, the call goes to VM successfully. But if picked up there is no audio.
On Apr 18, 2010, at 10:31 AM, Francis Tinio wrote: > Both locations use one server that is located in a dataceneter, Location C. > No NAT for the server as it sits on a public IP with internal firewall > configured. Location A has extensions 5001 and 5004, Location B has 5002 and > 5003. > > Both phone systems are using Polycom IP500s. > > > On Apr 18, 2010, at 10:28 AM, Tony Graziano wrote: > >> I don't know your configuration, but the (new) wiki says to set up >> each system as an unmanaged gateway for site-to-site calling. >> >> In order to transfer the calls you need a site to site dialing plan . >> >> What you are not saying is: >> >> Whether or not you can natively dial between locations. >> Whether or not the call gets dropped, silence or lost/hung. >> >> You should also describe the phone type at both sides involved and the >> firmware (if not a softphone). >> >> >> >> On Sun, Apr 18, 2010 at 10:20 AM, Francis Tinio <[email protected]> wrote: >>> sonicwall, but ports are opened and calls actually work. I mean Location A >>> can take and receive calls, and forward calls within the same Location. >>> The same for Location B. The issue happens when Location A transfers to >>> Location B or Location A calls Location B. >>> >>> >>> On Apr 18, 2010, at 8:33 AM, Picher, Michael wrote: >>> >>>> Hmmm... what kind of firewalls at the remote sites? >>>> >>>>> -----Original Message----- >>>>> From: Francis Tinio [mailto:[email protected]] >>>>> Sent: Sunday, April 18, 2010 8:17 AM >>>>> To: Picher, Michael >>>>> Subject: RE: [sipx-users] cannot transfer between 2 remote locations >>>>> >>>>> Nope internet calling is currently disabled. >>>>> >>>>> >>>>> >>>>> -----Original Message----- >>>>> From: Picher, Michael <[email protected]> >>>>> Sent: April 18, 2010 7:33 AM >>>>> To: Francis Tinio <[email protected]>; Scott Lawrence >>>>> <[email protected]> >>>>> Cc: sipx-users <[email protected]> >>>>> Subject: RE: [sipx-users] cannot transfer between 2 remote locations >>>>> >>>>> Sounds like maybe you have Internet Calling enabled... it should be >>>>> disabled. >>>>> >>>>> Mike >>>>> >>>>>> -----Original Message----- >>>>>> From: [email protected] [mailto:sipx-users- >>>>>> [email protected]] On Behalf Of Francis Tinio >>>>>> Sent: Friday, April 16, 2010 11:45 AM >>>>>> To: Scott Lawrence >>>>>> Cc: sipx-users >>>>>> Subject: Re: [sipx-users] cannot transfer between 2 remote locations >>>>>> >>>>>> basically, this is how we're setup with this client. >>>>>> >>>>>> The sipx server is in our Philly datacenter. It's not behind NAT >>>> and >>>>>> it has a public IP with firewall turned on. All ports closed except >>>>>> the ones I said earlier. Then we have 2 locations. Our client's >>>>>> office, and our office. We have phones in both locations connected >>>>> to >>>>>> the sipx server. >>>>>> >>>>>> As for firewall, both offices are behind firewalls and the polycom >>>>>> phones behind NAT. Location A has extensions 5001, 5004. Location >>>> B >>>>>> has 5002, 5003. >>>>>> >>>>>> Incoming calls go through without issue for both locations. THey >>>> can >>>>>> receive and make calls. We can receive and make calls. However, >>>>>> Location A cannot contact Location B. But we can call from within >>>>> the >>>>>> same location. 5001 can call 5004 but not 5002. 5002 can call >>>> 5003 >>>>>> but not 5001. Although the extensions would ring, except that >>>> there >>>>>> is no audio when the call is picked up. But within the same >>>> location >>>>>> audio is fine. >>>>>> >>>>>> Also, if 5001 calls 5002 and 5002 does not pickup, the call >>>>>> successfully gets redirected to the VM system with audio working. >>>>>> >>>>>> >>>>>> >>>>>> On Apr 16, 2010, at 11:36 AM, Scott Lawrence wrote: >>>>>> >>>>>>> On Fri, 2010-04-16 at 10:59 -0400, Francis Tinio wrote: >>>>>>>> Hi. >>>>>>>> >>>>>>>> Our issue with calls suddenly disconnecting after 18 secs has >>>> been >>>>>>>> fixed. >>>>>>>> >>>>>>>> However, it appears another problem that I initially thought was >>>>>>>> linked to this is not. We cannot seem to call another extension >>>>> on >>>>>> a >>>>>>>> different location. Nor can we transfer calls between phones on >>>>>>>> different locations. We can however call extensions located in >>>>> the >>>>>>>> same location and transfer calls in the same location. >>>>>>>> >>>>>>>> Are there specific ports needed for call transferring? I know we >>>>>> have >>>>>>>> enabled ports 21, 8443, 12000, 5060, 5070 5080, 30000-31000 >>>>>>> >>>>>>> There's no way to answer your question without a careful >>>>> description >>>>>> how >>>>>>> your different locations are configured (dial plans, extension >>>>>>> numbering, local network definitions), what phones you are using >>>>>>> (including version numbers), and how your network is configured >>>>> (are >>>>>>> there NATs between the locations, private VPNs...). >>>>>>> >>>>>>> After you've described all that... a careful description of what >>>>> call >>>>>> is >>>>>>> made that does not work, and specifically what failure you see >>>> (sip >>>>>>> traces please, not narrative about what noises are heard). >>>>>>> >>>>>>> >>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> sipx-users mailing list [email protected] >>>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users >>>>>> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users >>>>>> sipXecs IP PBX -- http://www.sipfoundry.org/ >>>>> >>>> >>> >>> >>> _______________________________________________ >>> sipx-users mailing list [email protected] >>> List Archive: http://list.sipfoundry.org/archive/sipx-users >>> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users >>> sipXecs IP PBX -- http://www.sipfoundry.org/ >>> >> >> >> >> -- >> ====================== >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> Fax: 434.984.8431 >> >> Email: [email protected] >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> Fax: 434.984.8427 >> >> Helpdesk Contract Customers: >> http://www.myitdepartment.net/gethelp/ >> >> Why do mathematicians always confuse Halloween and Christmas? >> Because 31 Oct = 25 Dec. > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
