Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: 8bit Organization: SipXecs Forum In-Reply-To: <aanlktim0jnyy5dlobjaja4nd7hyr2qak06mvxpy2w...@mail.gmail.com> X-FUDforum: 08063afcdd00a6e76393c5b9527381e8 <50721> Message-ID: <c621.4c6da...@forum.sipfoundry.org>
Good day, I have what appears to be a problem similar to René's. There seems to be a missing voicemail parameter that causes the VM service to abort the connection with this error message. (from /var/log/sipxpbx/sipxivr.log) "2010-08-18T21:44:19.325000Z" :10:sipXivr:INFO:ourpbxserver.com:Thread-5:00000000:sipxivr: "SipXivr::run Accepting call-id NXY4MDQxMPlhZ4djYjgxNTM1N283ZDVjYzhmZjaiNWU. from mailto:2...@ourpbxserver.com to mailto:i...@192.168.222.222:15060"; "2010-08-18T21:44:20.389000Z" :11:sipXivr:INFO:ourpbxserver.com:Thread-5:00000000:sipxivr: "Starting voicemail for mailbox \"240\" action=\"deposit" "2010-08-18T21:44:20.391000Z":12:sipXivr:ERR:ourpbxserver.com:Thread-5:00000000:sipxivr: "SipXivr::run" java.lang.NullPointerException at org.sipfoundry.voicemail.EmailFormatter.init(EmailFormatter. java:81) at org.sipfoundry.voicemail.EmailFormatter.getEmailFormatter(Em ailFormatter.java:60) at org.sipfoundry.voicemail.Deposit.<init>(Deposit.java:118) at org.sipfoundry.voicemail.VoiceMail.voicemail(VoiceMail.java: 206) at org.sipfoundry.voicemail.VoiceMail.run(VoiceMail.java:163) at org.sipfoundry.sipxivr.SipXivr.run(SipXivr.java:152) at java.lang.Thread.run(Thread.java:636) I have a CentOS 5 server on which I had installed sipXecs 4.2.0. I did some basic testing, imported my users from a server with version 4.0.1, connected to an ITSP and everything seemed OK. I upgraded to 4.2.0 to 4.2.1 and the VM system will not work. I tried disabling/enabling VM for the server and for all users but that did not solve the problem. I created a new user, but it still has the same issue. The Job Status is not showing any problems when I enabled/disabled a user's VM or the server's VM service. The voicemail dial plan is the system's default. I also tried turning on/off a user's Unified Messaging Voicemail notification, but no luck. I have ensured that the sipx user sipxchange owns all files in /var/sipxdata and /etc/sipxpbx. Is there some setting that I need to update or check? Thank you for any help that you can provide. Best Regards, Kimball [quote title=Tony Graziano wrote on Tue, 10 August 2010 02:50]Actually, I remember this I think... It had to do with extra xml settings in config that had not populated in VM settings, because there are more parameters than there were before. I "believe" a workaround I had at the time was to disable Vm for a user, then re-enable it. Can you try that for one user and doublecheck their VM settings in sipxconfig and ensure there are no failed jobs first? When you did your update to 4.2.1, did you make sure VM worked, or that it was simply running as a service without errors? On Tue, Aug 10, 2010 at 3:51 AM, Rene Pankratz <mailto:rene.pankratz.l...@iant.de[/email]>wrote: > Hello List members. > > I did the following steps in my update: updated my old > SipX 4.0.4 to 4.2.1 > and archived the Config & Vm via webinterface. > Then i did a clean install of Sipx 4.2.1-018930 and > restored Config & VM. > > Unfortunately the Voicemail system does not work any > more. I can login but > when I try to play a message the VM hangs up. > > The following error is shown in sipxivr.log: > > ... Login successful ... > > "2010-08-10T07:44:26.975000Z" > :1772:sipXivr:INFO:sipx1.voip.ikt-bs.de:Thread-59:00000000:s > ipxivr: "Menu::menu > Collected digits=(1)" > > "2010-08-10T07:44:26.977000Z":1773:sipXivr:ERR:sipx1.voip.ikt-bs.de: > Thread-59:00000000:sipxivr:"SipXivr::run" > java.lang.NullPointerException > at > > org.sipfoundry.voicemail.VmMessage.getTimestamp(VmMessage.ja > va:674) > at > org.sipfoundry.voicemail.Messages$2.compare(Messages.java:22 > 8) > at > org.sipfoundry.voicemail.Messages$2.compare(Messages.java:22 > 4) > at java.util.Arrays.mergeSort(Arrays.java:1270) > at java.util.Arrays.sort(Arrays.java:1210) > at > java.util.Collections.sort(Collections.java:159) > at > org.sipfoundry.voicemail.Messages.getFolder(Messages.java:22 > 4) > at > org.sipfoundry.voicemail.Messages.getInbox(Messages.java:195 > ) > at > > org.sipfoundry.voicemail.Retrieve.playMessages(Retrieve.java > :394) > at > org.sipfoundry.voicemail.Retrieve.main_menu(Retrieve.java:34 > 1) > at > > org.sipfoundry.voicemail.Retrieve.retrieveVoiceMail(Retrieve > .java:85) > at > org.sipfoundry.voicemail.VoiceMail.voicemail(VoiceMail.java: > 219) > at > org.sipfoundry.voicemail.VoiceMail.run(VoiceMail.java:163) > at > org.sipfoundry.sipxivr.SipXivr.run(SipXivr.java:152) > at java.lang.Thread.run(Thread.java:619) > > Any Ideas how to fix this? > > René > _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/
