On 10/27/10 1:50 PM, Bryan Anderson wrote:
I have seen the same problem, and ONLY when calling from verizon cell
phones.
(and I am still on 4.2.0, since I am not convinced the update will not
break things...)
I assume you set hunt group by having a phantom user fwd to the hunt
group? (this is what we did)
only way I could get it to work was have a real phone (dedicated to hunt
groups, registered one line per hunt group).
it rings the phone and hunt group.
Just after moving to this system we noticed some calls would ring once
and then disconnect. We did some testing and discovered it was
isolated to Verizon Wireless callers. I have yet to figure it out. I
have had 3 T- mobile customers call, 2 AT&T, 1 Sprint, and 5 Verizon.
I have tried 7 land lines. Aside from those about 20-40 calls a day in
and out of the system work. Callers that have show as "failed" or
"Abandoned" in the CDR when called back say they are Verizon and
report the same issue, "It rang once then hung up".
Two of the DID's go to hunt groups that simultaneously ring all
phones. If no answer the Hunt group falls to x200 and hits a general
mailbox.
One number is an Alias that is Assigned to a user, which is the user
on line 2 of all 8 phones.
The fourth number is really just for me to test with.
Yesterday I did some testing on routing the call different ways in our
system using one number.
1) I sent callers to a hunt group = Verizon callers got disconnected.
2) I sent callers to auto-attendant = Verizon callers got through,
entered an extension and calls were answerable by our users. (if no
answer it went to voicemail)
3) I sent callers to a user directly = Verizon callers got through to
that extension. (if no answer it went to voicemail)
So if I send them to a hunt group, the call doesn't work, If I send
them to a user assigned to all the phones, it doesn't go through. If I
send them to 1 user or to auto attendant, the call goes through. Any
ideas or advice?
sipXconfig (4.2.0-018575 2010-04-15T00:40:11 ecs-centos5)
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