All,
We have a similar issue with Polycom VVX1500s on SIPx version 4.3.0. We tried the firmware 3.2.2, 3.2.5 and 3.3.1 all behaved the same way. Once the call is released off of the hold, we do not see any audio packets coming out of the phone. Also, did not hear the Music on hold while the call was placed on hold. I would appreciate any help. Thanks, Sushil From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Paul Stulac Sent: Tuesday, April 26, 2011 5:00 PM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] issue with calls on hold with Polycom 335 In case this helps someone else out there, I upgraded the firmware to 3.2.5 and this has fixed the issue. Thanks for all of your helpful responses, much appreciated. Paul From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Todd Hodgen Sent: Thursday, April 21, 2011 2:48 PM To: 'Discussion list for users of sipXecs software' Subject: Re: [sipx-users] issue with calls on hold with Polycom 335 Yes, what he said. I think these are all versions that have been shown to work, and there are certainly several versions that have been shown to not work. 3.2.1 is one that has been shown to not work I believe. From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Tony Graziano Sent: Thursday, April 21, 2011 11:19 AM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] issue with calls on hold with Polycom 335 3.1.3RevC or 3.2.4 or 3.2.5. On Thu, Apr 21, 2011 at 2:01 PM, Paul Stulac <paul.stu...@telmetrics.com> wrote: Is there a firmware version recommended for sipx? Or is that your point with 3.2.4b? Paul Stulac Senior Systems Specialist Telmetrics Inc. | Tel. 905.219.8225 | paul.stu...@telmetrics.com Description: Description: Description: Description: cid:image002.jpg@01CAD57D.138FF430 From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Todd Hodgen Sent: Thursday, April 21, 2011 1:40 PM To: 'Discussion list for users of sipXecs software' Subject: Re: [sipx-users] issue with calls on hold with Polycom 335 I would change that firmware first thing. I believe 3.2.4b if you are going to be on 3.2. something. From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Paul Stulac Sent: Thursday, April 21, 2011 10:29 AM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] issue with calls on hold with Polycom 335 Sorry that would be 3.2.1 Paul Stulac Senior Systems Specialist Telmetrics Inc. | Tel. 905.219.8225 | paul.stu...@telmetrics.com Description: Description: Description: Description: cid:image002.jpg@01CAD57D.138FF430 From: Paul Stulac Sent: Wednesday, April 20, 2011 8:49 PM To: 'Discussion list for users of sipXecs software' Subject: RE: [sipx-users] issue with calls on hold with Polycom 335 I will double check tomorrow but I am 99% sure the firmware version is 2.3.1 Paul From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Tony Graziano Sent: Wednesday, April 20, 2011 5:44 PM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] issue with calls on hold with Polycom 335 What is the firmware version on the polycom phone? On Apr 20, 2011 5:13 PM, "Matthew Kitchin (public/usenet)" <mkitchin.pub...@gmail.com> wrote: > What codecs (and order of preference) are you using? > What version of Sipx? > > On 4/20/2011 4:02 PM, Paul Stulac wrote: >> >> I am currently testing sipx with just three phones, 1 polycom >> soundpoint IP 335 and 2 Bria softphones. With the polycom every time >> I put a call on hold and press the resume softkey I can't get >> connected back to the call; the phone display says "connecting...." >> and I have to disconnect the call. With the bria softphones I can >> put calls on hold and resume them without issue. Any ideas where I >> should start looking? >> >> Thanks, >> >> Paul >> >> >> _______________________________________________ >> sipx-users mailing list >> sipx-users@list.sipfoundry.org >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ > _____ No virus found in this message. Checked by AVG - www.avg.com Version: 10.0.1209 / Virus Database: 1500/3587 - Release Date: 04/21/11 _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: tgrazi...@voice.myitdepartment.net Fax: 434.326.5325 Email: tgrazi...@myitdepartment.net LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: helpd...@voice.myitdepartment.net Helpdesk Contract Customers: http://support.myitdepartment.net Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 _____ No virus found in this message. Checked by AVG - www.avg.com Version: 10.0.1209 / Virus Database: 1500/3587 - Release Date: 04/21/11
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