The only thing at that point which can get into the way of answer getting stuck is proper receipt of ACK or PRACK. Check the logs if these two requests are reaching the Polycom properly. I have also seen polycoms act weird in call answer when using TCP so checking whether it is sending 200 Ok at all is also worth considering.
On 05/18/2011 01:19 AM, Matthew Kitchin (public/usenet) wrote: > On 5/17/2011 12:15 PM, Douglas Hubler wrote: >> On Tue, May 17, 2011 at 1:03 PM, Matthew Kitchin (public/usenet) >> <mkitchin.pub...@gmail.com> wrote: >>> Ok. This problem. "About 7-8 times a day when the main line rings, I go >>> to answer it and no one is there, but on the LED screen the first button >>> says “answer”. You cannot pick up the call at all and the caller hangs >>> up and calls back." >>> This is the user not being able to answer the original inbound call at >>> all. Are you saying evidence of this issue should be in sipxpark log? >> In short, 7 to 8 calls a day from your ITSP are dead. What happens >> for successful calls i would say is irrelevant, wouldn't you? >> > They ring, but she cannot answer them. She physically answers the phone, > but the 'answer' option is still there on the handset. >> "You cannot pick up the call at all" >> So the buttons on the polycom buttons appear to not be responding? >> Phone continues to ring but user w/extension 10 smashes on the polycom >> phone buttons in vain? > She picks up the phone, and the call doesn't answer. She presses answer > on the handset, and it does not actually answer. > We are sending a replacement Polycom 550 overnight today. >> _______________________________________________ >> sipx-users mailing list >> sipx-users@list.sipfoundry.org >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/
