Log shows "2012-09-04T20:53:44.422175Z":261:AUTH:ERR:sipxt.vt.messiah.edu:SipRegistrarServer:7f78e2522700:SipRegistrar:"Unable to get credentials for '1...@vt.messiah.edu', realm='vt.messiah.edu', user='1910/0004f21b526d'"
Questions: ============ 1.) Did you run yum update after installing ISO to update all rpms, sipx and otherwise? 2.) Does sending server profiles "fix" issue? System/Servers/{select server} , Press "Send Profiles" button 3.) Can you send along sipxconfig.log? On Wed, Sep 5, 2012 at 1:14 PM, Wyland, Tony <wyl...@messiah.edu> wrote: > I’m thinking I am missing something stupid here but didn’t figure it out > quite yet. I have been unsuccessful at getting a Polycom 335 to register > with a 4.6 test server. Attached is an interesting snippet from > sipregistrar.log that sounds like some kind of database lookup problem > perhaps. This is the phone attempting to register with line 1 extension > 1910. The user was created and assigned to the phone with virtually no > modification from the defaults. The phone device was created by the > auto-provision service. In fact the phone registers just fine before having > a line assigned to it. Here is what was done to get to this point: > > > > · Install new 4.6 server from the ISO followed by a yum update > > · Created a new test domain and made this server the 1st server. > DNS entries were created for the test domain and the DNS Advisor reports all > is well. > > · Added all of the Telephony Services, Instant Messaging, and Phone > Auto-Provisioning services > > · Boot up a Polycom 335 with a cleared config in the test domain. > It found the server, was auto-provisioned, and was registered. > > · Changed voicemail dial plan to 4 digits and extension 1900 > > · Created a user 1910 with password and PIN > > · Assigned user 1910 to line 1 on the polycom device and did a Send > Profile > > · Phone reboots, comes up with 1910 on the display for Line 1 but is > not able to register > > · Changed LOG level for SipRegistrar to INFO level and obtain the > attached snippet during a phone reboot. > > · Blew away the server and tried a 2nd round just in case …. Same > results. > > > > Thoughts? > > > > Tony Wyland > > Messiah College > > wyl...@messiah.edu > > > > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/