Log shows
"2012-09-04T20:53:44.422175Z":261:AUTH:ERR:sipxt.vt.messiah.edu:SipRegistrarServer:7f78e2522700:SipRegistrar:"Unable
to get credentials for '1...@vt.messiah.edu', realm='vt.messiah.edu',
user='1910/0004f21b526d'"
Questions:
============
1.) Did you run
yum update
after installing ISO to update all rpms, sipx and otherwise?
2.) Does sending server profiles "fix" issue?
System/Servers/{select server} , Press "Send Profiles" button
3.) Can you send along sipxconfig.log?
On Wed, Sep 5, 2012 at 1:14 PM, Wyland, Tony <wyl...@messiah.edu> wrote:
> I’m thinking I am missing something stupid here but didn’t figure it out
> quite yet. I have been unsuccessful at getting a Polycom 335 to register
> with a 4.6 test server. Attached is an interesting snippet from
> sipregistrar.log that sounds like some kind of database lookup problem
> perhaps. This is the phone attempting to register with line 1 extension
> 1910. The user was created and assigned to the phone with virtually no
> modification from the defaults. The phone device was created by the
> auto-provision service. In fact the phone registers just fine before having
> a line assigned to it. Here is what was done to get to this point:
>
>
>
> · Install new 4.6 server from the ISO followed by a yum update
>
> · Created a new test domain and made this server the 1st server.
> DNS entries were created for the test domain and the DNS Advisor reports all
> is well.
>
> · Added all of the Telephony Services, Instant Messaging, and Phone
> Auto-Provisioning services
>
> · Boot up a Polycom 335 with a cleared config in the test domain.
> It found the server, was auto-provisioned, and was registered.
>
> · Changed voicemail dial plan to 4 digits and extension 1900
>
> · Created a user 1910 with password and PIN
>
> · Assigned user 1910 to line 1 on the polycom device and did a Send
> Profile
>
> · Phone reboots, comes up with 1910 on the display for Line 1 but is
> not able to register
>
> · Changed LOG level for SipRegistrar to INFO level and obtain the
> attached snippet during a phone reboot.
>
> · Blew away the server and tried a 2nd round just in case …. Same
> results.
>
>
>
> Thoughts?
>
>
>
> Tony Wyland
>
> Messiah College
>
> wyl...@messiah.edu
>
>
>
>
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