No reason that I know of to move up. New phones being shipped come with
firmware 3.3 or later and there is a manula downgrade procedure. You can
still register the phones, etc., but they boot up with an error message on
the screen of the phone (at least the ones I had seen) and thought perhaps
it was manifesting itself differently for you whereas the issue was server
send profile needs to be automated somehow (I think) or put a readme/big
fat sticky on something. It is also possible this was fixed in a later
release, but I haven't tested it from a fresh install in a couple of weeks.
On Wed, Sep 5, 2012 at 1:45 PM, Wyland, Tony <wyl...@messiah.edu> wrote:
> Ah -- the Send Profiles to the server seems to have fixed things up. I
> saw that part of the process in the job status screen was to regenerate
> IMDB. I can also create other new users and things work as expected now.
>
> I did do a yum update prior to configuring but not prior to the initial
> setup script. The GUI shows the following version info: 4.6.0.
> 2012-09-03EDT17:09:20.
>
> Attached is the sipxconfig.log you requested in case it provides insight
> on what may have gone wrong.
>
> While I'm here - we are using Polycom firmware 3.2.6.314. Is it suggested
> that we should move up to 3.2.7?
>
> Tony Wyland
> Messiah College
> wyl...@messiah.edu
>
> -----Original Message-----
> From: sipx-users-boun...@list.sipfoundry.org [mailto:
> sipx-users-boun...@list.sipfoundry.org] On Behalf Of Douglas Hubler
> Sent: Wednesday, September 05, 2012 1:24 PM
> To: Discussion list for users of sipXecs software
> Subject: Re: [sipx-users] 4.6 Polycom registration problem
>
> Log shows
>
> "2012-09-04T20:53:44.422175Z":261:AUTH:ERR:sipxt.vt.messiah.edu:
> SipRegistrarServer:7f78e2522700:SipRegistrar:"Unable
> to get credentials for '1...@vt.messiah.edu', realm='vt.messiah.edu',
> user='1910/0004f21b526d'"
>
> Questions:
> ============
> 1.) Did you run
> yum update
> after installing ISO to update all rpms, sipx and otherwise?
>
> 2.) Does sending server profiles "fix" issue?
> System/Servers/{select server} , Press "Send Profiles" button
>
> 3.) Can you send along sipxconfig.log?
>
>
> On Wed, Sep 5, 2012 at 1:14 PM, Wyland, Tony <wyl...@messiah.edu> wrote:
> > I'm thinking I am missing something stupid here but didn't figure it out
> > quite yet. I have been unsuccessful at getting a Polycom 335 to register
> > with a 4.6 test server. Attached is an interesting snippet from
> > sipregistrar.log that sounds like some kind of database lookup problem
> > perhaps. This is the phone attempting to register with line 1 extension
> > 1910. The user was created and assigned to the phone with virtually no
> > modification from the defaults. The phone device was created by the
> > auto-provision service. In fact the phone registers just fine before
> having
> > a line assigned to it. Here is what was done to get to this point:
> >
> >
> >
> > * Install new 4.6 server from the ISO followed by a yum update
> >
> > * Created a new test domain and made this server the 1st server.
> > DNS entries were created for the test domain and the DNS Advisor reports
> all
> > is well.
> >
> > * Added all of the Telephony Services, Instant Messaging, and
> Phone
> > Auto-Provisioning services
> >
> > * Boot up a Polycom 335 with a cleared config in the test domain.
> > It found the server, was auto-provisioned, and was registered.
> >
> > * Changed voicemail dial plan to 4 digits and extension 1900
> >
> > * Created a user 1910 with password and PIN
> >
> > * Assigned user 1910 to line 1 on the polycom device and did a
> Send
> > Profile
> >
> > * Phone reboots, comes up with 1910 on the display for Line 1
> but is
> > not able to register
> >
> > * Changed LOG level for SipRegistrar to INFO level and obtain the
> > attached snippet during a phone reboot.
> >
> > * Blew away the server and tried a 2nd round just in case ....
> Same
> > results.
> >
> >
> >
> > Thoughts?
> >
> >
> >
> > Tony Wyland
> >
> > Messiah College
> >
> > wyl...@messiah.edu
> >
> >
> >
> >
> > _______________________________________________
> > sipx-users mailing list
> > sipx-users@list.sipfoundry.org
> > List Archive: http://list.sipfoundry.org/archive/sipx-users/
> _______________________________________________
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> sipx-users@list.sipfoundry.org
> List Archive: http://list.sipfoundry.org/archive/sipx-users/
>
>
> _______________________________________________
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> sipx-users@list.sipfoundry.org
> List Archive: http://list.sipfoundry.org/archive/sipx-users/
>
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