On 11/19/2012 7:25 PM, Mark Wood wrote:
We have been using voip.ms for 6-8 months so far and I want to get
some feedback from users that have been at it for longer.
Specifically we (main and subaccounts) experience times where our
outbound calls just hang after dialing and sometimes abruptly connect,
or sometimes not at all. When a subaccount calls to report problems to
us and we check our home page it will show all of our accounts as 'not
registered', and then slowly one by one they will show as
'registered'. We had an incident over the weekend with a security
office that couldn't receive any inbound calls. We logged in to the
voip.ms site to check the registrations and initiate a support ticket
and the site again said 'not registered'. The instructions had us do
and 'echo test' procedure and the results were the same as when they
were routed to the subaccount. The support response 12 hours later was
'works for us' and then 'check your routers and firewalls'.
Comments? Who are other good candidates for reselling VoIP like this
model?
Voip.ms is a great service if you don't need t.38. The only "problem"
is that there is something fish going on if you use registration
authentication. Time to time, you will loose registration. Fortunately
you can configure your account to be IP authentication.
http://www.drouillard.biz/blog/ip-authentication-with-sipxecs-and-voip-ms/
Their tech support has been fine with exception to the authentication
issue which I believe is a capacity issue on their side.
Other ITSP players you should check are http://www.voipinnovations.com/
and Appia if you have a lot of patience.
--
Regards
--------------------------------------
Gerald Drouillard
Technology Architect
Drouillard & Associates, Inc.
http://www.Drouillard.biz
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