I've recently(2 months) started using voip.ms and my support experience has been similar. Ever since Hurricane Sandy I've had numerous issues. I can usually restart SIP trunking to restore service and I don't always get an alarm from sipx. I've had some recent complaints of busy signals as well...
From: [email protected] [mailto:[email protected]] On Behalf Of Mark Wood Sent: Monday, November 19, 2012 19:26 To: '[email protected]' Subject: [sipx-users] voip.ms impression We have been using voip.ms for 6-8 months so far and I want to get some feedback from users that have been at it for longer. Specifically we (main and subaccounts) experience times where our outbound calls just hang after dialing and sometimes abruptly connect, or sometimes not at all. When a subaccount calls to report problems to us and we check our home page it will show all of our accounts as 'not registered', and then slowly one by one they will show as 'registered'. We had an incident over the weekend with a security office that couldn't receive any inbound calls. We logged in to the voip.ms site to check the registrations and initiate a support ticket and the site again said 'not registered'. The instructions had us do and 'echo test' procedure and the results were the same as when they were routed to the subaccount. The support response 12 hours later was 'works for us' and then 'check your routers and firewalls'. Comments? Who are other good candidates for reselling VoIP like this model? Thanks, Mark W. Wood office: (760)202-0224 X2010 Direct: (760)459-1981 www.redphonetech.com
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