On Mon, Oct 19, 2009 at 9:54 AM, Anand Vaidya <[email protected]> wrote: > Hi Sylvain, > > From my experience, I have had the need to contact EL support mostly due to > "crash" like issues. The first thing they need you to do is provide them a > snapshot of your system (eg: packages, modules, versions etc) For RHEL, it > means running sosreport. > > Now, if there is a lockup of the server and you have custom kernel, I don't > think the vendor will own up or even research the causes / possibilities. They > will ask you to revert to supported kernels and retry. If you cannot duplicate > or will not switch kernels, the case will be closed. > > Looking at another case, say, with a custom kernel, you report a firefox > security vuln, most likely they will accept it. > > That's what I meant by no-support. > > Regards > Anand >
Hi, Anand, Thanks for your answer. First and third case was obvious to me, but second case is illustrative. Sylvain. _______________________________________________ LUGS Mailing list - [email protected] List FAQ: http://wiki.lugs.org.sg/LugsMailingListFaq Info page: http://www.lugs.org.sg/mailman/listinfo/slugnet To unsubscribe send an empty email to: [email protected]
