-----Original
Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of
phantam
Sent:
Friday, June 13, 2003 5:44 AM
To:
'[EMAIL PROTECTED]'
Subject: RE: [smartBridges] trouble
with units.
Guys the APPO's never freeze I have like 10 of
them deployed both appo and appoints and and none have ever frozen or
needed to be cycled (however I did it once to see if it was the radio or
interference causing problems ... it was interference) but the AB's seem
to love freezing at just the wrong time and I know its pissing off my
customers, because eour competitors 5ghz system has the same problem (also
no watchdog) but that's why they switched to me to not have to deal with
that problem and look I have it too :( I really need this fixed, also im
not sure if it's the same thing but prolongued periods of inactivity also
causes the AB to freeze well perhaps its not freezing maybe its just
disassociating and forgetting to reassociate. Can we get a reading of how
often it tries to associate for how long and under what conditions and
also a watchdog reboot to fix units that just don't seem to want to
associate after 5 minutes I DON'T CARE IF the client sees the internet
link flash every 2 minutes if it resets and brings the link back up they
will be happy and besides its only gonna be doing it if the systems down
anyway. Also that fix for the remote ESSID change that doesn't work
resorting back to old one.
Thank you
PLEASE ALEX OR SEENI OR VASU we really need
atleast these features implemented ASAP our customers depend on
it.
Chris
-----Original Message-----
From: Jerry Carter [mailto:[EMAIL PROTECTED]]
Sent:
Thursday, June 12, 2003 12:24 PM
To: [EMAIL PROTECTED]
Alex did the development team like this
idea?
Jerry
----- Original Message -----
From: "Alex Wong"
<[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, June 10,
2003 5:16 PM
Subject: RE: [smartBridges] trouble with
units.
> OK, after so many votes I will put your
suggestion to the development
> team for consideration. Thanks for the
suggestion.
>
> Alex
> sB Tech Support
>
>
>
>
> -----Original
Message-----
> From:
[EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]
On Behalf Of Jerry Carter
> Sent: Wednesday, June 11, 2003 6:08
AM
> To:
'[EMAIL PROTECTED]'
> Subject: Re: [smartBridges] trouble with
units.
>
>
> I have 2 units down right now that have been
up for weeks and I know a
> simple reboot will bring it back online. Have
it in the firmware where
> it will reboot 3 times thats it. If it doesnt
come back after 3 times
> you know there is a bigger problem than just
a lockup. If it is a real
> hard thing to do then I can understand it.
But if it's not that big of a
> deal to put this option in there and make it
optional then it would be a
> great solution for some of these mystery
problems.
>
> Please consider adding this
option.
>
Jerry
>
> It just looks better for it to fix itself
than to have to call the
> user(or then call me) so that I can tell them
to power cycle the unit.
>
>
> ----- Original Message -----
> From: "Alex Wong"
<[EMAIL PROTECTED]>
> To:
<[EMAIL PROTECTED]>
> Sent: Tuesday, June 10, 2003 4:16
PM
>
Subject: RE: [smartBridges] trouble with units.
>
>
> > But if there is no signal,
the unit keep rebooting??? So it is not
> > that simple as what we want
it to be. We have to find the roof cause
> > of the problem and tackle
it. It is only a small percent having such
> > issue and the possibility
is either bad power supply or flash
> > corruption.
> >
> > Another area is to look at
environment and the installation proper
> > especially for outdoor
units. Pls see our Ideal Installation Guide.
> > http://www.smartbridges.com/new/support/ideal_install.php
> >
> >
Alex
>
> sB Tech Support
> >
> >
> >
> >
> > -----Original Message-----
> > From:
[EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]
On Behalf Of Jerry Carter
> > Sent: Wednesday, June 11, 2003 4:42
AM
> >
To: '[EMAIL PROTECTED]'
> > Subject: Re: [smartBridges] trouble with
units.
>
>
>
>
>
> I see the same problems. Thats why I suggested they add in
the
> >
firmware that the radio reboot itself after it locks or looses
signal
>
> over 5 min. I know it would help in my situation. Usually a
simple
>
> reboot fixes everything.
> >
> > Jerry
> > ----- Original Message
-----
>
> From: "George M. Walden" <[EMAIL PROTECTED]>
> > To:
<[EMAIL PROTECTED]>
> > Sent: Tuesday, June 10, 2003 3:14
PM
> >
Subject: Re: [smartBridges] trouble with units.
> >
> >
> > >
> > > Ditto, on
the Ethernet issue w/ sB2100. We have had 3 customers
> > >
that
>
> needed
> > > replaced (as of now) 3 times each
(total of 9 units).....all flaky
> > > units were from the last
shipment. Or, should I say, from the first
>
> > > batch of units that
made it to the USA from sB's new contract OEM.
> > >
> > > -George M.
Walden
>
> >
> > >
> > > on 6/10/03 1:19 PM,
Scott Damron at [EMAIL PROTECTED] wrote:
> > >
> > > >
Yes,
>
> > > My last one would not see the AP and the ethernet and
wireless
>
> > > lights would go out when you did a search for wireless
networks.
> > > > It
> >
> > > > would see the
network when you rebooted, but when you tried to
> > > > assoc. it, it
would again loose both lights and freeze. Luckily,
> > > >
we
>
>
>
> > > purchased them from electro comm and they RMA'd them
without
>
> > > trouble.
> > > >
> > > >
Scott
>
> > >
> > > > -----Original
Message-----
> > > > From:
[EMAIL PROTECTED]
> > > > [mailto:[EMAIL PROTECTED]]
On Behalf Of David Blood
> > > > Sent: Tuesday, June 10, 2003
10:52 AM
>
> > > To: [EMAIL PROTECTED] org
> > > > Subject: RE:
[smartBridges] trouble with units.
> > > >
> > > >
> > > > With my
last shipment of sb2100 I am having terrible issues. I
> > > >
don't
>
>
>
> > > believe that it is the configuration as I have set up many
of
> >
> > these and have not had these problems in the past.
> > >
>
>
> > > Issues.
> > > >
> > > > Ethernet port is
flaky. Sometimes it works and sometime it
> > > >
doesn't.
>
>
>
> > > No distance is not an issue on the ethernet cable.
All case less
> > > > than 50 ft and in one case
less than 5 ft. It seems to happen when
>
> > > > I
> >
> > > > make
any configuration change. I can power cycle the unit to
get
> >
> > it
> >
> > > > to come back.
> > >
>
>
> > > When I try to use site survey to list availabe APs I
get nothing.
>
> > > > When it does work then several
aps show up.
> > > >
> > > > The air bridges
lose associations and then wil not reassociate
> > > > with out a
reboot.
>
> > >
> > > >
> > > > Anyone else
having these issues with the latest shipments?
> > > >
> > > > Kind
Regards,
>
> > >
> > > > David
> > > >
> > >
>
>
> > >
> > > >
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