RE: [smartBridges] We've just about had it

[Shawn Mitchell]

LOL... Almost sounds like what I've been doing...  There's one tower that I've been up on so many times trying to fix it's sad.  At first, I always had people out there wondering why I was up there.  Now they don't think anything about it.  I'm up on it about 3 times a month at least.   We finally just decided to mount the ant's at the top, run the RF cable down the side (at around $1.50/foot) and put amp's on it to regain the signal.  At least now when I need to replace a unit, it only takes about 10 min...   I keep saying it... STOP the new features, and START getting us some stable stuff.  I could care less if it can jump over the moon and cook me breakfast, lunch, and dinner... if I have to reset/replace/re-config/touch/look/whatever to the unit more than once every few months... the TCO  AND LOSS OF CUSTOMERS get's to be too high...   I've experanced soooo many "weird" problems...  I get everything setup and working great... and it stays that way for a few days...  then goes the oppsite very quickly...  I power cycle a few units here and there... do a "reset to factory" there and here... reconfig them... and wham... it's all working for a while...   Want to see something "weird"  Here's the ESSID currently on one of my AP's  "mc_q120_`lwt"   Last week, that was "mc_w120_bnwt"   Now the 'w' being a 'q' I could probably write off as being fat fingerd (although I did check it after it was set)... but what about the 'b' and 'n'? -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Bobby Bounds Sent: Friday, June 13, 2003 19:53 To: [EMAIL PROTECTED] Subject: [smartBridges] We've just about had it [Shawn Mitchell] <SNIP>  We installed a new AP Pro Indoor that we discovered turned out to be shorting out against it’s case. It is difficult to remotely monitor and reset this equipment. This causes expensive truck rolls. The worst part is that it makes you look really stupid in front of the customer when you have to show up every week and/or ask them to cycle power on their equipment many times per month. Maybe if there was phone support we could have avoided mistakes on our part. Don’t see how SB could afford that considering the low price point of their products. The issue for us is the reliability of our infrastructure. I just don’t see SmartBridges equipment being reliable enough for a WISP infrastructure. <SNIP>   Bobby Bounds Airwave Internet, LLC [EMAIL PROTECTED]