Is Trango and Canopy having these problems Thanks
Joe Kelley -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Gary Garrett Sent: Saturday, June 14, 2003 12:11 PM To: [EMAIL PROTECTED] Subject: Re: [smartBridges] We've just about had it IMHO the RJ-45 at the radio is a major point of failure. I believe a screw terminal strip would be more reliable, and should be in a separate compartment from the electronics, that could be opened and resealed without exposing the radio parts. Any length of outdoor Cat5 could be connected, and the radio could be changed without damaging the wire to the building. Crimping a connector on Cat5 is shaky at best on the bench, not to mention on a roof or tower. The fewer unsoldered connections the better, and RJ-45s can and do oxidize in damp environments. 24 gauge wire is too small for power regardless of what Ohms law says. Adding a flakey connector like an RJ-45 to it is asking for trouble. Sometimes real life conditions are not what the formulas added up to. We are fighting mother nature here and nature always wins. The natural cycle of corrosion and degradation has been going on for eons and it begins immediately upon exposure to air and humidity. Alex Wong wrote: >Thanks George. The earlier outdoor units has 50feet cable and because >the length is vary on the client installation, that has changed to 1 >foot cable with weatherproof connector. Now that also pose problem as >you mentioned, suggesting to have direct RJ45 jack at the unit itself, >is that what you guys want it? For the power supply, we are in the stage >of developing a "Super Powershot" that is intelligent to adjust the >voltage based on cable sensed. > >Alex >sB Tech Support > > > > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] On Behalf Of Yes >Sent: Sunday, June 15, 2003 12:25 AM >To: '[EMAIL PROTECTED]' >Subject: Re: [smartBridges] We've just about had it > > >Alex >No offense is meant. you guys have a nice product. >The number #1 thing a Wisp needs out of a radio is STABILITY. Advance >features are nice, but, a radio that just runs and runs and runs is most >important. A couple things I've noticed is that some of the problems >I've had ranged from low quality poe adapter and wall wart transformer. >to smaller gage conductors going to unit. My first time using an outdoor >unit, I had to cut the end of the cable to get it into the home . When I >went to put a new end on I noticed the strands are smaller in size and >it didn't fit snug into the end . I wonder if the smaller size >conductor it self is a problem with power. voltage drop being the key >word here. George > >----- Original Message ----- >From: "Alex Wong" <[EMAIL PROTECTED]> >To: <[EMAIL PROTECTED]> >Sent: Saturday, June 14, 2003 9:01 AM >Subject: RE: [smartBridges] We've just about had it > > > > >>I read through the whole list about this topic. And thanks for the >>info and input, we will definitely probe into this to analyse the >>situation that you people encounter. Not everyone has the same problem >> >> > > > >>though or rather not all devices has the problem; units that are >>failing may either poor installation setup or the environment factors >>or even manufacturer defeats but these do not represent product issue. >> >> > > > >>And some seemed to fix the problem like using higher power voltage, >>shielded twister pair, static IP, long preamble or for stable >>operation. >> >>For those who have the problem, I urge you to write to >>[EMAIL PROTECTED] so that we can address this in details >>individually and replace the units if required. >> >>Nevertheless, your valuable input will help us to find ways to correct >> >> > > > >>such problem and improve the product reliability. We will keep you >>updated. >> >>Alex >>sB Tech Support >> >> >> >> >>-----Original Message----- >>From: [EMAIL PROTECTED] >>[mailto:[EMAIL PROTECTED] On Behalf Of Stuart Pierce >>Sent: Saturday, June 14, 2003 11:11 PM >>To: '[EMAIL PROTECTED]' >>Subject: RE: [smartBridges] We've just about had it >> >> >>We use statics also with public's on the clients. We however do not >>keep everything 192.168.0.22 and do change that for each customer. >> >>---------- Original Message ---------------------------------- >>From: "Ryan Whalen" <[EMAIL PROTECTED]> >>Reply-To: [EMAIL PROTECTED] >>Date: Sat, 14 Jun 2003 07:50:16 -0600 >> >> >> >>>I use statics and have had no problems either...I only have about 10 >>>units deployed however, but they have been out for anywhere from 8 to >>> >>> > > > >>>1 >>> >>> >>>month. >>> >>>-----Original Message----- >>>From: [EMAIL PROTECTED] >>>[mailto:[EMAIL PROTECTED] On Behalf Of >>>[EMAIL PROTECTED] >>>Sent: Saturday, June 14, 2003 6:02 AM >>>To: [EMAIL PROTECTED] >>>Subject: Re: [smartBridges] We've just about had it >>> >>>You may have something there Joe. I don't use DHCP here either >>>(static >>> >>> >>>private on the airBridge and static public on the client) and we >>>don't have too many problems like those guys. >>> >>>I had 3 units die from the "ethernet thing", but thats about it with >>>over 50 units in use. One or two customers have to do the unplug and >>>replug back in, but that's not a show stopper and the customer is >>>willing to continue waiting for the firmware fix. >>> >>>Michael >>> >>> >>> >>>----- Original Message ----- >>>From: "Joe Laura" <[EMAIL PROTECTED]> >>>To: <[EMAIL PROTECTED]> >>>Sent: Saturday, June 14, 2003 2:00 AM >>>Subject: Re: [smartBridges] We've just about had it >>> >>> >>> >>> >>>>Im starting to wonder why there are so many problems with S/B's. I >>>> >>>> >>>bought >>> >>> >>>>some indoor gear day one. They had the chip problem as we all know. >>>> >>>> > > > >>>>I >>>> >>>> >>>>returned those and started using the indoor units outside in >>>>plastic >>>> >>>> >>>boxes >>> >>> >>>>with pigtails. I have about 10 of them like that. When the outdoor >>>> >>>> >>>became >>> >>> >>>>available I started using those. I now have 3 pops with close to 30 >>>> >>>> >>>clients. >>> >>> >>>>I have had 1 bad power shot, 1 dead indoor A/P from lightning and 1 >>>> >>>> >>>bad >>>APPO >>> >>> >>>>which I think my tech might have tightened the N connector to >>>>tight. >>>> >>>> >>>Other >>> >>> >>>>than that no problems. My clients never have to reset ever. I check >>>> >>>> > > > >>>>my >>>> >>>> >>>MRTG >>> >>> >>>>graphs daily and they never skip a beat. I am using 2 statics IP's >>>>for >>>> >>>> >>>each >>> >>> >>>>client. So I am not using DHCP or subnetting. Im just wondering if >>>> >>>> >>>DHCP or >>> >>> >>>>subnetting is where the bugs lie?? >>>>Superior Wireless >>>>New Orleans,La. >>>>www.superior1.com >>>>----- Original Message ----- >>>>From: "Stuart Pierce" <[EMAIL PROTECTED]> >>>>To: <[EMAIL PROTECTED]> >>>>Sent: Friday, June 13, 2003 11:32 PM >>>>Subject: RE: [smartBridges] We've just about had it >>>> >>>> >>>> >>>> >>>>>They do respond and not in a sales position. We have had bad >>>>>units, >>>>> >>>>> >>>we >>> >>> >>>>send them back. Otherwise, they are another tool in the toolbox, >>>>and >>>> >>>> >>>the >>> >>> >>>>seem to work well for the price. Use something else if you don't >>>>like >>>> >>>> >>>them, >>> >>> >>>>we do. >>>> >>>> >>>>>---------- Original Message ---------------------------------- >>>>>From: "David Blood" <[EMAIL PROTECTED]> >>>>>Reply-To: [EMAIL PROTECTED] >>>>>Date: Fri, 13 Jun 2003 21:37:23 -0600 >>>>> >>>>> >>>>> >>>>>>I have to agree that rereliabilty is important on the other hand >>>>>> >>>>>> > > > >>>>>>I >>>>>> >>>>>> >>>think >>> >>> >>>>>>they have earned every bit of the "manufacture of the year" I >>>>>> >>>>>> >>>don't >>>knwo >>> >>> >>>>of >>>> >>>> >>>>>>any other manufacture that listens and delivers as well as >>>>>> >>>>>> >>>Smartbridges. >>> >>> >>>>>>They have some bugs but as you can see from this list they >>>>>> >>>>>> >>>dedicated to >>> >>> >>>>>>finding and quickly resolving them. >>>>>>As for phone support Smartbridges does have a hotline for >>>>>> >>>>>> >>>emergencies. >>> >>> >>>>They >>>> >>>> >>>>>>took my call at 4:00 am their time. You can't get much better >>>>>>than >>>>>> >>>>>> >>>that. >>> >>> >>>>I >>>> >>>> >>>>>>know lots of companies that only have 8-5 support and no great >>>>>> >>>>>> >>>forum >>>like >>> >>> >>>>>>this. >>>>>> >>>>>>Kind Regards, >>>>>> >>>>>>David >>>>>> >>>>>> >>>>>> >>>>>> >>>>>>-----Original Message----- >>>>>>From: [EMAIL PROTECTED] >>>>>>[mailto:[EMAIL PROTECTED] Behalf Of Sam >>>>>>Sent: Friday, June 13, 2003 9:36 PM >>>>>>To: [EMAIL PROTECTED] >>>>>>Subject: RE: [smartBridges] We've just about had it >>>>>> >>>>>> >>>>>>On Fri, 13 Jun 2003, Shawn Mitchell wrote: >>>>>> >>>>>> >>>>>>>I keep saying it... STOP the new features, and START getting >>>>>>>us >>>>>>> >>>>>>> >>>some >>> >>> >>>>>>stable >>>>>> >>>>>> >>>>>>>stuff. I could care less if it can jump over the moon and >>>>>>>cook >>>>>>> >>>>>>> >>>me >>> >>> >>>>>>>breakfast, lunch, and dinner... if I have to >>>>>>>reset/replace/re-config/touch/look/whatever to the unit more >>>>>>>than >>>>>>> >>>>>>> >>>once >>> >>> >>>>>>every >>>>>> >>>>>> >>>>>>>few months... the TCO AND LOSS OF CUSTOMERS get's to be too >>>>>>> >>>>>>> >>>high... >>> >>> >>>>>>I have to second Shawn's comments. When I first started using SB >>>>>> >>>>>> >>>>equipment >>>> >>>> >>>>>>I was thoroughly amazed and impressed with how well it worked. >>>>>> >>>>>> >>>Since >>>that >>> >>> >>>>>>time (last October) I have seen the quality slowly degrade to >>>>>>where >>>>>> >>>>>> >>>I >>>am >>> >>> >>>>>>afraid to deploy anything from SB. And when I do, I put it up, >>>>>> >>>>>> >>>cross my >>> >>> >>>>>>fingers, knock on wood, and pray it doesn't fail. >>>>>> >>>>>>Please. Heed Shawn's request. Get back to the basics, stop >>>>>>trying >>>>>> >>>>>> >>>to >>>be >>> >>> >>>>>>all things to everyone and trying to add in each new feature >>>>>>that >>>>>> >>>>>> >>>is >>> >>> >>>>>>requested, and make your product the tremendous success that it >>>>>>was >>>>>> >>>>>> >>>in >>> >>> >>>>the >>>> >>>> >>>>>>beginning. It's admirable that you want to do what your >>>>>>customers >>>>>> >>>>>> >>>want >>> >>> >>>>>>with regards to new features, but not at the expense of >>>>>>reliability >>>>>> >>>>>> >>>and >>> >>> >>>>>>performance.... >>>>>> >>>>>>...and our customers. >>>>>> >>>>>>Sam >>>>>> >>>>>> >>>>>>The PART-15.ORG smartBridges Discussion List >>>>>>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >>>>>> >>>>>> > > > >>>>>>smartBridges <yournickname> To Remove: >>>>>>mailto:[EMAIL PROTECTED] >>>>>> >>>>>> >>>>>>(in the body type >>>>>> >>>>>> >>>unsubscribe >>> >>> >>>>>>smartBridges) >>>>>>Archives: http://198.63.203.6 >>>>>> >>>>>> >>>>>> >>>>>>The PART-15.ORG smartBridges Discussion List >>>>>>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >>>>>> >>>>>> >>>>smartBridges <yournickname> >>>> >>>> >>>>>>To Remove: mailto:[EMAIL PROTECTED] (in the body type >>>>>> >>>>>> >>>unsubscribe >>> >>> >>>>smartBridges) >>>> >>>> >>>>>>Archives: http://198.63.203.6 >>>>>>--- >>>>>>[This E-mail scanned for viruses by Declude Virus By Avolve.net] >>>>>> >>>>>> >>>>>> >>>>>> >>>>>--- >>>>>[This E-mail scanned for viruses by Declude Virus By Avolve.net] >>>>> >>>>>The PART-15.ORG smartBridges Discussion List >>>>>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >>>>> >>>>> >>>>smartBridges <yournickname> >>>> >>>> >>>>>To Remove: mailto:[EMAIL PROTECTED] (in the body type >>>>>unsubscribe >>>>> >>>>> >>>>smartBridges) >>>> >>>> >>>>>Archives: http://198.63.203.6 >>>>> >>>>> >>>>> >>>>The PART-15.ORG smartBridges Discussion List >>>>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >>>> >>>> >>>smartBridges <yournickname> >>> >>> >>>>To Remove: mailto:[EMAIL PROTECTED] (in the body type >>>>unsubscribe >>>> >>>> >>>smartBridges) >>> >>> >>>>Archives: http://198.63.203.6 >>>> >>>> >>>> >>>> >>>The PART-15.ORG smartBridges Discussion List >>>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >>>smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] >>>(in the body type unsubscribe >>>smartBridges) >>>Archives: http://198.63.203.6 >>> >>> >>>The PART-15.ORG smartBridges Discussion List >>>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >>>smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] >>>(in the body type unsubscribe smartBridges) >>>Archives: http://198.63.203.6 >>>--- >>>[This E-mail scanned for viruses by Declude Virus By Avolve.net] >>> >>> >>> >>> >>--- >>[This E-mail scanned for viruses by Declude Virus By Avolve.net] >> >>The PART-15.ORG smartBridges Discussion List >>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >>smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in >> >> > > > >>the body type unsubscribe smartBridges) >>Archives: http://198.63.203.6 >> >>The PART-15.ORG smartBridges Discussion List >>To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >> >> >smartBridges <yournickname> > > >>To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe >> >> >smartBridges) > > >>Archives: http://198.63.203.6 >> >> >> >> > >The PART-15.ORG smartBridges Discussion List >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe >smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in >the body type unsubscribe smartBridges) >Archives: http://198.63.203.6 > >The PART-15.ORG smartBridges Discussion List >To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> >To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) >Archives: http://198.63.203.6 > > > The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://198.63.203.6 The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://198.63.203.6
