o In some cases, the customer was using a Netgear FVS318 firewall. Well, turns out that the Netgear FVS318 has problems with MTU (max was 1468 although it stated it was 1500). Netgear has a BETA version available to fix this. Once we upgraded the Netgear FVS318, the MTU was truly capable of handling sites like Yahoo.
o We've seen problems with Windows XP (we haven't figured out exactly everything Bill Gates is trying to "help" us with yet in the XP software). The way it does dynamic MTU doing MTU Path Discovery "seems" to be the problem but we haven't been able to put a firm finger on this. We've also seen the same problems with older Windows 95 & 98 systems. The common "patch" is to lower the MTU of the broadband connection. In all cases, setting the MTU to 832 has worked but there is a trade-off with throughput. We've also experimented and set the MTU to 1400 to patch problems. You may want to experiment a little and try adjusting your MTU down to see if this patches your problem. If it does, then play around with MTU to see what is the optimal setting for your particular situation.
Notice in the above paragraph I use the word patch versus fix. That's because in my opinion we are patching the problem by adjusting the MTU versus truly identifying and fixing the root-cause problem. However, because we seem to have different anomalies with different customers (and different OS's) we had to employ the patch to at least temporarily "fix" issues customers are experiencing. As we get more time, we plan to do some more extensive troubleshooting and data capture/analysis so that we can identify the root-cause problem(s) and come up with a true fix.
Hope this helps.
Jack
At 11:55 AM 6/23/2003 -0400, you wrote:
OK
anyone else have the issue of Yahoo site. Not the search site, but the mail
and chat sites.
John
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