|
Change
out the ethernet cable; it may not be the ethernet port that
dies.
We had
stopped shipping the "unreliable" (not faulty) power adaptor a year ago and
it is not many on the field right now. Should you have any power adaptor model
SMA10-2112C, you can change it at
the distributor.
As we
are still in the investigation of recent batch issue, we have to hold on to the
stock so that the issue won't be out of control but this should not be long.
Please spare with us and I am told this will be resolve very
soon.
Again,
thank you for your understanding and support.
Alex
sB Tech
Support
FYI - We had another ABO die today....ethernet
port...has been in service 7 weeks. Clear skies last night...not weather
related. So, the truck roll will cost us several hours plus we have to delay
new installs (and much needed revenue). It sucks to be a SmartBridges
customer. This makes 6 early failure ABO's in the last month and a half (not
counting 5 APPO's).
If I recall, SB has admitted to faulty power
supplies being one of the culprits. Why was there not a recall on these? We're
swinging in the wind here with these SB's outdoor products. Also, I heard a
rumor that SB has admitted to undersized capacitors on the ethernet side of
the radios contributing to the dead ethernet port problem (can anyone
confirm?). So, if these things are true I'd say a recall of all affected
products is in order. Isn't that the responsible thing to do? So, they take a
few million dollar hit and wipe out their first and second quarter profits.
They'll get it back thru customer loyalty in the coming year. We're
finished with outdoor products from SB until I hear new batches of radios are
holding up. SB, are you listening? We're all out of spares. Our
customers are calling the cable company as I write this.
Bobby Bounds
Airwave Internet, LLC
| 