----- Original Message -----
Sent: Thursday, July 03, 2003 12:57
PM
Subject: RE: [smartBridges] We call for a
general recall of all outdoor units
Change out the ethernet cable; it may not be the ethernet port that
dies.
We
had stopped shipping the "unreliable" (not faulty) power adaptor a year
ago and it is not many on the field right now. Should you have any power
adaptor model SMA10-2112C, you
can change it at the distributor.
As
we are still in the investigation of recent batch issue, we have to hold on to
the stock so that the issue won't be out of control but this should not be
long. Please spare with us and I am told this will be resolve very
soon.
Again, thank you for your understanding and
support.
Alex
sB Tech
Support
FYI - We had another ABO die today....ethernet
port...has been in service 7 weeks. Clear skies last night...not
weather related. So, the truck roll will cost us several hours plus we have
to delay new installs (and much needed revenue). It sucks to be a
SmartBridges customer. This makes 6 early failure ABO's in the last month
and a half (not counting 5 APPO's).
If I recall, SB has admitted to faulty power
supplies being one of the culprits. Why was there not a recall on these?
We're swinging in the wind here with these SB's outdoor products. Also, I
heard a rumor that SB has admitted to undersized capacitors on the ethernet
side of the radios contributing to the dead ethernet port problem (can
anyone confirm?). So, if these things are true I'd say a recall of all
affected products is in order. Isn't that the responsible thing to do? So,
they take a few million dollar hit and wipe out their first and second
quarter profits. They'll get it back thru customer loyalty in the coming
year. We're finished with outdoor products from SB until I hear new
batches of radios are holding up. SB, are you listening? We're
all out of spares. Our customers are calling the cable company as I write
this.
Bobby Bounds
Airwave Internet, LLC
