RE: [smartBridges] Tell me your horror stories about the AirBridgeTotal

[sB Tech Support]

Title: Message

We have to support customers 24X7 round the clock, how to sleep? Just kidding, I am going to have my sweet dream soon.   Alex sB Tech Support     -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Earl Campbell Sent: Friday, July 04, 2003 8:02 AM To: '[EMAIL PROTECTED]' Subject: RE: [smartBridges] Tell me your horror stories about the AirBridgeTotal Alex, don't you ever sleep ??? Like me you are at work 24/7 almost !  Earl - UpHi.net   -------Original Message-------   From: [EMAIL PROTECTED] Date: Thursday, July 03, 2003 06:14:30 PM To: [EMAIL PROTECTED] Subject: RE: [smartBridges] Tell me your horror stories about the AirBridgeTotal   Thank you for being so supportive. You are a great customer to SB!   Alex sB Tech Support     -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Earl Campbell Sent: Friday, July 04, 2003 7:42 AM To: '[EMAIL PROTECTED]' Subject: RE: [smartBridges] Tell me your horror stories about the AirBridgeTotal  I am going to weigh in on this. I think SB is the MOST responsive of all the vendors out there. I only have 4 APPO units at the moment but I am getting ready to buy 100 more thanks to a federal grant! I have never had a problem with the APPO units, and I have run the gambit on trying other units. My system is small compared to others but with the $444,000 grant I am gonna expand now. I have great faith in SB on price to performance ratio.I wouldn't consider a vendor with a high failure rate. There rate is ~1.5 % which isn't bad. My system now has 4 APPO units (up to date firmware always) with about 30 D-Link DWL-900 AP's (the old ones) not +. I had a heck of a time getting my 20 mile link to work. I spent most of last summer trying to get it to work with D-Link equipment but no go. Then I got SB units and they worked and have worked flawlessly for a year now. Yes they are the older units with 50 Ft. of cat cable and stock power injectors. The problem turned out to be a timing issue with the D-Link units. Anything over 10 miles was VERY intermittent. So, I talk with experience and believe in the SB units. So consider the response that SB gives, not trying to hide problems, and they LISTEN to the customer. I wish other vendors would adopt the same attitude as SB. Earl - UpHi.net     ____________________________________________________   IncrediMail - Email has finally evolved - Click Here

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