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In my experience... I have seen MANY people with problems get resolved by SB. Have you sent the unit(s) back and were they helpful (SB) ? I sounds like you found a flaw and SB maybe doesn't know about it or has fixed the problem. I cant see SB ignoring something like this. They are really good people. I have meet Nish and some other SB people in person and they are concerned to put out a good product at a reasonable price. This has been my experience with them.
Earl - UpHi.net
-------Original Message-------
Date: Thursday, July 03, 2003 09:33:41 PM
Subject: RE: [smartBridges] Tell me your horror stories about the AirBridgeTotal
I hope that you live in either a very cool climate (north of the arctic
circle) or that you don't get any of the units with the resistor placed in
it by SB that by design (though probably not by intention), causes the
units to overheat and fail. Otherwise, I can't wait to see the difference
in your opinion about a week after you start deploying these things.
Not to mention the faulty low temperature, low speed part mistakenly
shipped in hundreds, if not thousands of units.
SB, recall your mistakes and replace them.
On Thu, 3 Jul 2003, Earl Campbell wrote:
> I am going to weigh in on this. I think SB is the MOST responsive of all
> the vendors out there. I only have 4 APPO units at the moment but I am
> getting ready to buy 100 more thanks to a federal grant! I have never had a
> problem with the APPO units, and I have run the gambit on trying other units
> My system is small compared to others but with the $444,000 grant I am
> gonna expand now. I have great faith in SB on price to performance ratio.I
> wouldn't consider a vendor with a high failure rate. There rate is ~1.5 %
> which isn't bad. My system now has 4 APPO units (up to date firmware always)
> with about 30 D-Link DWL-900 AP's (the old ones) not +. I had a heck of a
> time getting my 20 mile link to work. I spent most of last summer trying to
> get it to work with D-Link equipment but no go. Then I got SB units and they
> worked and have worked flawlessly for a year now. Yes they are the older
> units with 50 Ft. of cat cable and stock power injectors. The problem turned
> out to be a timing issue with the D-Link units. Anything over 10 miles was
> VERY intermittent. So, I talk with experience and believe in the SB units.
> So consider the response that SB gives, not trying to hide problems, and
> they LISTEN to the customer. I wish other vendors would adopt the same
> attitude as SB.
> Earl - UpHi.net
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