|
Sevak,
What
is the set up you are deploying into? For example, is it rural, urban; what
distances etc, etc
Peter
Loop Scorpio Ltd
providers of Ledbury Broadband and Highnam
Broadband
www.ledburybroadband.co.uk
www.highnambroadband.co.uk
Alex,
I received this
batch of aPPOs in June. The problems I am experiencing are EXTREMELY
slow connections. When pinging units, most pings time-out, only some get
through. I would like to know 2 things please:
1) If the new
firmware that was released last Friday 18 July was supposed to fix this, then
why are so many people still reporting problems? Does this fix need
another fix? Should I apply this fix or wait for the next FW
upgrade?
2) I would like to receive these customer announcements
directly from SB. Is there a list that I can join to get this info on a
timely basis? SB should also have its resellers/distis forward such
information to their customers.
Thank you,
Sevak
On Mon,
2003-07-21 at 20:07, sB Tech Support wrote:
Yes, the firmware for
airBridge was released last Friday 18 Jul and again you also missed that
announcement http://www.smartbridges.com/new/support/beta.php . Based on some feedback, we will have another
firmware to be released out soon and announce the same on
Part-15.
For your aPPO, pls let us know whether is this
purchased during May or June and you have observed the symptom described in
the Customer Advisory? If yes, pls let us know and we will advise you the
resolution.
Alex
sB Tech
Support
-----Original
Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Sevak
Avakians
Sent: Tuesday, July 22, 2003 7:21 AM
To:
'[EMAIL PROTECTED]'
Subject: RE: [smartBridges] Thanks for
your support and the patience
Alex,
You are correct, I did not recieve
this. Thank you.
According to the advisory, the FW upgrade was
due on July 18th. I assume this has not been released yet? If
not, then what is the new release date scheduled for?
Please advise
so that I do not return my aPPO units unnecessarily.
Thank
you,
Sevak
On Mon, 2003-07-21 at 18:25, sB Tech Support wrote:
You may have missed the Customer
Advisory, click here http://www.smartbridges.com/pdf/Customer%20Advisory.pdfand view the details. As stated, the firmware can fix
the dis-association problem at elevated temperature.
Alex
sB Tech Support
-----Original
Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Sevak
Avakians
Sent: Tuesday, July 22, 2003 5:10 AM
To:
=SMTP:[EMAIL PROTECTED]
Subject: RE: [smartBridges] Thanks
for your support and the patience
I don't understand. If this is a
manufacturing issue, a firmware upgrade will not fix it. What is the
issue here?
On Mon, 2003-07-21 at 17:00, sB Tech Support wrote:
We will have another revised
firmware 0.01.07 for airBridge once it is tested working. We believe this
can resolve some of the “side effect” that some have seen after applying the
firmware 0.01.06. We will announce when ready to release.
Alex
sB Tech Support
-----Original
Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Blazen
Wireless
Sent: Tuesday, July 22, 2003 4:19 AM
To:
'[EMAIL PROTECTED]'
Subject: Re: [smartBridges] Thanks for
your support and the patience
we have all had
GREAT success until the heat hit which identified a problem with the
firmware. A new firmware came out and fixed the lock up disassociation
problem but created another problem they are working on.. basically like you
describe NO association at long distances.. and very slow speeds on those
that do associate up close to the access points
----- Original Message -----
From:
Sevak
Avakians
To: [EMAIL PROTECTED]
Sent: Monday, July
21, 2003 12:12 PM
Subject: RE: [smartBridges] Thanks for your
support and the patience
Scott, Mike,
I just joined this list
because of difficulties with the airPoint Pro Outdoor units. It seems
everyone is having similar issues, i.e. unreasonably slow speeds, not
associating, etc.
Has anyone yet had a success with these
products? If not, has anyone switched to a different
manufacturer? If so, which products work?
Thanks and good
luck!
Sevak
On Mon, 2003-07-21 at 15:06, Scott Damron wrote:
You are correct, I stand
corrected. I just don't see how they can claim "Carrier Grade" even if
it is just a small blurb on their opening page of the website. I have
to say, if they can get their stuff together, and produce some reliable
stuff, they could really clean up!
Scott
-----Original
Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Bobby
Bounds
Sent: Monday, July 21, 2003 12:02 PM
To:
[EMAIL PROTECTED]
Subject: Re: [smartBridges] Thanks for
your support and the patience
Scott......I disagree with
your rant about SB products where you say they "don't work worth a shit for
residential even". The more correct rant would be, "units from certain
batches and especially the outdoor models don't work worth a shit for
residential even". As for us, we've had SB indoor units working
continuously for almost a year now w/o incident. SB's biggest problems
it seems to me, are:
1. Poor quality control -
Seems that more than once they've shipped bad batches of units. So, one guy
(like me) will say the indoor units are great, while another guy has 25 bad
ones sitting in a box next to his bench.
2. 1st year engineering
mistakes - Seems like (I'm guessing here) their engineers, while getting
some things right (receiver sensitivity), totally miss other obvious, yet
important design points (particularly with the outdoor units, e.g. how
the coax and ethernet connects, no integrated ethernet grounding
solution, no sun reflector, as just a few examples). IMHO, they should
swallow their pride and put their radios in a NEMA box and stick a SB
sticker on the outside.
3. "Featureitis" - In any
specialized human endeavor you have the "basics" and then you have the
"extras". Extras are good but not at the expense of the basics. The basics
of microwave radio transceivers used in a WISP business setting are: 1.
Reliability 2. Usability and 3. Reliability......did I mention reliability?
Your 'basics' list may vary but I think you get my drift.
So SB has
really missed the mark on their outdoor product line, big time. The
situation is too complex however to just call everything 'shit'.
SB's responses in this forum and elsewhere don't give me
confidence that anything will change soon. They are now caught up in 'damage
control'. What would give me confidence you say? How about news they've
fired their Director of Production and Director of Engineering (on the
outdoor units) and replaced them with 25 year veterans from the Motorola
commercial cellular division? That would be a good start. Then they announce
they have placed two of their engineers on permanent assignment with two of
their biggest WISP customers. Their entire job would be to work in the field
side by side with the WISP guys and report back to the new Director of
Engineering and Director of Production as to problems and opportunities
with SB products.
The next thing they do is
send free spares and replacements (replacements they're doing) to all
their customers. So, for example we've had about a 50% failure rate on
outdoor units (that's 12 units for us). So, we have a total of twenty four
outdoor units. For us they would replace the bad units with the RMA process
(which they've done for the most part) but then they'd send us 12 more for
spares because it is clear they have not resolved the many problems with the
units and we can reasonably expect further failures. The flaws are built
into the units. Firmware fixes are just part of the problem. For you bigger
operators they may have to send you, say a hundred or two hundred radios.
So, big deal, they're mass produced. It's a one-time write-off for them.
Outrageous you say? Too costly for them, you say? Consider that our
(SB's customers) financial losses due to the defective outdoor products
has run into the thousands and tens of thousands when you consider extra
labor and loss of goodwill. A class action lawsuit is not such a far-fetched
idea at this point and may be necessary to get the attention of SB
management. So, SB doesn't it just make more sense to load us up with
replacements? You'd have customers for life.....for life.....I guarantee
it.
And finally they need to hurry up and ship their new
outdoor line (Nexus?). . . . and they better not have the same design flaws
and low reliability as their current line or they are
history.
Bobby Bounds
Airwave Internet, LLC
ABQ,
NM
----- Original
Message -----
From: Scott
Damron
To: [EMAIL PROTECTED]
Sent: Monday, July 21, 2003 10:46 AM
Subject: RE:
[smartBridges] Thanks for your support and the patience
I know this has been said already, but according to
Smart Bridge, their equipment is "Carrier Grade" That is a rather
heafty claim, as they don't work worth a shit for residential even.
Most folks I know who are WIPS's will purchase a couple of pieces of
equipment and test them. I would not put an Airbridge of anykind on a
business customer!!!!!
Scott
-----Original
Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Ray
Sent: Sunday, July 20, 2003 9:26 AM
To:
[EMAIL PROTECTED]
Subject: Re: [smartBridges] Thanks for
your support and the patience
Brian, I'll buy your
airbridges at a substantial discount since they don't work.
Regarding
the business clients you lost, that sucks big time! But, you really
should have looked at using different equipment to keep them on. If
you are charging them $300 per month for a connection they should get
something more than your residential customers (i.e. more reliable
equipment). Most businesses we deal with can and will pay a premium
for higher quality service, we would provide them with Trango gear, although
this is more due to the spectrum than anything.
At some
point *WE* must take responsibility for loosing customers. You know,
"shaft me once, shame on you, shaft me twice, shame on me."
Ray
-----
Original Message -----
From: Brian Winters
To: [EMAIL PROTECTED]
Sent: Sunday, July 20, 2003 9:13 AM
Subject: RE:
[smartBridges] Thanks for your support and the patience
|
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![]()
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July 20,
2003
I can
appreciate the fact that SmartBridges is frustrated. I can also
appreciate the fact that they are working hard to resolve the
problem and that it blindsided them or what have you. However,
this is a serious problem that I personally have been dealing with
for well over a month. (Check the very first post on the subject
when Mike and I posted the problems about the indoor bridges) The
fact of the matter is, whether its their fault or not, this
“situation” has seriously impacted our business and lost us
thousands of dollars. Today I am prepping for a climb that will be
the 4th such climb on this tower to replace yet another defective
Airpoint Pro. My tower climber charges me an EXCELLENT rate of $1
per foot but this unit is at the top of a 250ft tower so you do
the math. Aside from that we have now lost 2 very important
business customers whose monthly billing was about $600 between
the two of them. Add up $600/mo and multiply by 36 months and see
what that number is.
More importantly however, we have
lost credibility with our customers because we have been unable to
fix the problem. Our service is seen as un-reliable and our
reputation has been very negatively affected. And all of this
through no fault of our own. To make matters worse, we now have 25
bridges in stock that we are afraid to deploy because we can’t
even get a MAC address list of the affected products. I can
understand how this situation sucks for all involved, but the fact
of the matter is, when we purchase a product from a manufacturer
and it doesn’t work, it doesn’t matter whose fault it is. The
sticker on the side of my radios says SmartBridges and therefore
it’s their problem. I can’t believe how everyone is saying that is
great they are trying so hard to fix the problem, Its not great,
it’s a problem that never should have happened in the first place.
The way I see it, defective chip or not, there should be a level
of QC in place that doesn’t allow 4,000 bad units out the
door…Period. Aside from that, this new “fix” seems more like a
crapshoot than a solution and given my luck, I probably won’t get
a single unit to work with the new firmware.
I have been one
of the main supporters of SmartBridges products (my picture is
even on the front page of their website) but this leaves a bad
taste in my mouth. If you take the money I have spent fixing this
problem and add to it the lost business and reputation issues, I
could have deployed Alvarion and actually saved money. (How many
units could I lease for $600/mo that I lost with my two business
customers?) Plus, I would be sitting at home with my family right
now instead of posting in utter frustration on a support forum at
Noon on a Sunday. My phone rings every 25 minutes and I haven’t
slept in weeks, so I don’t really care whose fault it is or how
hard they are working on a solution, this situation is going to be
very hard to recover from.
-Brian
P.S. I have 25
airbridges for sale if anybody wants them.
Best regards,
![]()
Brian W
Winters
President/CEO
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(502)
863-1709 Tel
(502) 863-1841 Fax
www.mybfe.com
|
Broadband For
Everyone
138 East
Main St
Georgetown, KY 40324
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Email that
means business, Every email, Every day - LetterClick
BrandMail ™
|
-----Original
Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Nish
Park
Sent: Sunday, July 20, 2003 3:43 AM
To:
[EMAIL PROTECTED]
Subject: [smartBridges] Thanks for your
support and the patience
Thanks guys
for the support and the kind words. I will pass it on to the team. I am
sure they will appreciate it.
Yes it is kind of frustrating. Right now
all the energy (yours and ours) is all going on non-value-add stuff. And
that too it happened right in the midst of some good QA improvement tools
we had put in place. It is all overshadowed for the moment. I guess we
will have to first plough through this mess before the other improvement
stuff becomes more visible to you.
We were kind of broadsided
with this issue. We keep asking ourselves if somehow we could have
prevented it. And we can not think of a way. It’s kind of one of those
things where all the “correct” things have come together in a certain way
to have an “incorrect” product. Fortunately it is a well contained problem
affecting small numbers.
The issue has been identified. Solution has
already been put in place in the factory. So from that perspective this is
a closed issue.
Now the challenge is to work with all of you to figure
out the least painful solution for the products out in the field. We
believe the Firmware upgrade will provide that solution. I think we are
very close. The root issue of “lost association after some time” is
CONFIRMED to be solved with the new Firmware. Currently it seems to be
working for 60% to 70% of the users. So it releases a lot of pressure with
this issue.
Some users are reporting their devices are not able to
associate at all after the firmware upgrade. We are investigating the
issue and trying to replicate. It looks like some minor thing that we must
be overlooking. So hopefully soon we will have that nailed down
also.
Again thanks for your support and the patience to put up with all
these difficulties. We look forward to re-engage with all of you in high
gears.
Nish
-----Original
Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Ray
Sent: Sunday, July 20, 2003 12:12 PM
To:
'[EMAIL PROTECTED]'
Subject: Re: [smartBridges] New
Firmware not working for me
I too am very impressed with all the staff
at SB! They are dedicated, honest, hardworking, and I trust
them. I can only imagine that they are as frustrated as us with
these issues.
Ray
----- Original Message -----
From:
The Wirefree
Network
To: [EMAIL PROTECTED]
Sent: Saturday, July 19, 2003 8:19 PM
Subject: RE:
[smartBridges] New Firmware not working for me
Ya….Chris…I agree. However, I have been a beta
tester for them since Dec 02…not just a regular client. I have been
providing very detailed reports and I am used to receiving some
word??
That’s what has me worried at the moment. I can see it
now…a bunch of over-worked technicians banging their heads on their
desks.
I have not mass-deployed….dont want to either. I only have
3 bad units and all of them are up at the moment (knock on wood).
I
wonder if doing a manual upgrade, downgrade, upgrade, and downgrade
knocked some sense into the unit. Cause it’s been working fine ever
since yesterday. Not the first time that it has worked for 24 hours
though. I am holding my breath. I really don’t want to lose
these 3 clients.
And I am not ever going to jump on the “lawsuit”
bandwagon either. I am EXTREMELY impressed with the sB team….from
Dilish, to Naveen, to Nish, to Alex, to Seeni, etc…etc….. I believe
they must have some serious “insider” ownership going on. Cause they
are some DAMN hard workers.
Sully
P.S. I am having a problem
with logging into some units at the moment though??? Has me
stumped. I will address that in another post.
-----Original Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of phantam
Sent: Saturday, July 19, 2003 7:05
PM
To: '[EMAIL PROTECTED]'
Subject: RE:
[smartBridges] New Firmware not working for me
Sully there
working on checking the problem I believe I saw, remember it's a beta so
it is going to be bug ridden hence why they said not to mass deploy it.
I take it they had a feeling problems like this were going to arise
that's probably why it was released as a beta with all the warnings
because it was a rush beta to get the kinks out in the field because
really in design testing can only show 1/100th of the possible problems
that can occur in software especially firmware for
hardware.
Chris
-----Original Message-----
From: The
Wirefree Network [mailto:[EMAIL PROTECTED]]
Sent: Saturday, July 19, 2003 10:57 PM
To:
[EMAIL PROTECTED]
Cc: [EMAIL PROTECTED];
[EMAIL PROTECTED]
I see you are responding to
some posts...and I have never known sB to
NOT monitor this forum
24x7. So...where is your response to our
problems with this
firmware??
Please....we have been patient on this issue...but at
least let us know
that you acknowledge the problem we are having and
are working hard (as
usual) to fix it.
Loyal sB
user!
Sully
-----Original Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of The Wirefree
Network
Sent: Saturday, July 19,
2003 12:35 PM
To: [EMAIL PROTECTED]
Cc:
[EMAIL PROTECTED]; [EMAIL PROTECTED]
Subject: RE:
[smartBridges] New Firmware not working for me
Repost due to
ZERO response from sB on this issue.
Why is this firmware not
allowing association to some aPPo's???
Sully
-----Original
Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of The Wirefree
Network
Sent: Friday, July 18,
2003 5:15 PM
To: [EMAIL PROTECTED]
Subject: [smartBridges]
New Firmware not working for me
Importance: High
Here in my lab,
I have a suspected bad unit. I upgraded the firmware,
and it will
NOT reassociate with the intended aPPo. I switched the
SSID/Freq
to my other aPPo and it associated right up. I did this about
5
times both ways. Every time it was the same. I downgraded
the
firmware back to (0.01.04) and it associated right up with the
intended
aPPo. Upgraded again and it lost
association.
I have confirmed that there are ABSOLUTELY no
differences in the
settings of my two aPPos except for this:
-
Different SSIDs
- Different freq's
- One is new aPPo with short
pigtail, one is older aPPo with hardwired
CAT5
The unit
that I can not associate to is the older unit. None of the
older
sB equipment is having any problems. Everything is on the
older
firmware as well:
aPPo = 1.4j.5
airBridge indoors = 0.01.04
(tried upgrading to 0.01.06)
Of the 17 I installed in the
last 2 weeks, three are experiencing the
"lost association"
problem. I replaced all 3 units (including POE
units) and all 3
are still having problems. That is VERY odd. Although
I did
receive all these units (30) at the same time (almost all
consecutive
MAC addresses).
Still doesn't explain why only these 3 are having
problems and none of
the other 14. I wouldn't think it was too
odd if it weren't for the
fact that I R&R'd all 3 units and they
are still losing association,
whereas all the other 14 new clients are
humming right along.
I really think there is something more
to this.
No...it is not frequency or multipath or
whatever. I have sniffed out
the entire area. They are
clean and very good RSSI/LQ.
All 17 of these installs are
within a half mile of the aPPo and clear
LOS.
Sully
-----Original Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of The Wirefree
Network
Sent: Friday, July 18,
2003 4:09 PM
To: [EMAIL PROTECTED]
Subject: RE:
[smartBridges] Anyone having issues with the new firmware?
name of the
device is just airbridge. I dont have any more client
info
entered in any of my devices.
Sully
-----Original
Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of The Wirefree Network
Sent: Friday, July 18, 2003
4:51 PM
To: [EMAIL PROTECTED]
Subject: RE: [smartBridges]
Anyone having issues with the new firmware?
1. Older aPPo (about 3
months old..older type unit with hardwired CAT5)
running 1.4j.5
firmware.
2. Client airBridge indoor units are running older firmware
as well
0.01.04.
3. SSID is only 3 characters long
4. Preupgrade
RSSI and LQ was in the 90's for both (when associated
of
course).
I am wondering if I need the newer firmware on all
devices first of all,
then load the BETA firmware on the suspect
devices????
I had held off on the last round of firmware upgrades
due to others
experiencing problems. I am about to try another
upgrade here in my lab
with one bad unit. Will keep you
posted!
Sully
-----Original
Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Tom Haynes
Sent: Friday, July 18, 2003 4:37
PM
To: [EMAIL PROTECTED]
Subject: RE: [smartBridges] Anyone
having issues with the new firmware?
Mike and Sully. What FW
are you running on the AP that the upgraded
units
will not associate
with? What was your pre-upgrade RSSI and LQ? What is
the
length of
the ESSID on the AP that the units will not associate
with?
Mike, are there anyother differences between the APs that the
upgraded
units
will assoiate with and the APs they will not
associate with?
-----Original Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]
On Behalf Of The Wirefree Network
Sent: Friday, July 18,
2003 6:31 PM
To: [EMAIL PROTECTED]
Subject: RE:
[smartBridges] Anyone having issues with the new firmware?
I tried to
upgrade one of 3 freezing units and it would not associate
with
the
AP. This is the only AP within range of all 3 units, so I dont
know
what to do at this point.
I had to downgrade back to
old firmware to reassociate.
Sully
-----Original
Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Michael Saathoff
Sent: Friday, July 18, 2003 12:29
PM
To: [EMAIL PROTECTED]
Subject: RE: [smartBridges] Anyone
having issues with the new firmware?
Update,
I have 7 AP's
running the same firmware. For some reason upgrading the
firmware
on the AirBriges kills their ability to associate with two
of
seven
AP's. I can associate with any of the other five and
all seems to be
working well.
Not sure why
yet.
--Mike
-----Original Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Michael Saathoff
Sent: Friday, July 18, 2003 12:20
PM
To: [EMAIL PROTECTED]
Subject: RE: [smartBridges] Anyone
having issues with the new firmware?
Sam,
It either works
or it dosen't.....Sounds funny but, what I mean is that
the
upgrade
seems to resolve the heat issue. Though I haven't had any
real
heat
the last couple days. The bad side is that it seems
to kill my ability
to
associate with some of my
AP's.
--Mike
-----Original Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Sam
Sent: Friday, July 18, 2003 12:09 PM
To:
[EMAIL PROTECTED]
Subject: [smartBridges] Anyone having issues
with the new firmware?
Has anyone installed the
new firmware? I'm getting ready to try, but
wanted
to check first to
see what sort of luck others have had.
Thanks
Sam
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