Re: [smartBridges] help with APPO problem

Sat, 23 Aug 2003 18:01:47 +0000

First off, run a power cord to the bottom of the tower for a bit so you can just unplug it to reset everything ;-).
 
If multiple units are seeing failed eithernet ports you might need to look at your switch.  Also, might want to make sure you have good lighting arrestors on the cat 5 ports.
 
In almost 4 years of this wisp stuff I've only lost a couple of ethernet ports and both of those were at the same place and on the same linksys cable router.
 
Until this fall.  We lost two sb radios with dead ethernet ports durning a storm.  One ap and one client.  At one location the homeowner also lost the ethernet port in the dell computer.  At another location all radios are fine but the customer lost a nic in a dell computer.
 
I'm thinking that there may be some crappy ethernet ports on the market?
 
marlon
 
----- Original Message -----
Sent: Saturday, August 23, 2003 9:50 AM
Subject: Re: [smartBridges] help with APPO problem

Marlon,
I don't have any spares here.  The only extras I have are the one we took down night before last that we thought was bad, and an indoor that was sent to me instead of an outdoor.
 
We replaced the POE with a known good one on Wednesday night, we replaced the radio itself Thursday night, and replaced the power supply last night.  So far it is up, but it usually takes about 24 hours for it to go down.
 
Now a different one is down - same problem - dead Ethernet side, can't talk to it.  This is the first time this one has gone down since we put them up three or four weeks ago.
 
If you have any more ideas, let me know.  I am willing to try anything at this point, if my techs don't quit because they are sick and tired of climbing the water tower every night to either reset something or replace something.
 
Thanks for your help,
Gloria
 
----- Original Message -----
Sent: Saturday, August 23, 2003 10:24 AM
Subject: Re: [smartBridges] help with APPO problem

You have other ones there right?
 
First, swap ethernet ports on the switch.  Swap power supplies and then power injectors (I just had a bad power shot) with a known good working unit.
 
If none of that works, swap the ap with a known good working unit.  If the problem moves, yep, really bad luck!  If the problem stays with another radio, it's environmental.
 
I know when we first got started we were on one end of a 30 mile ptp wmux link.  It would totally shut down my radio.  Similar to what you are seeing.
 
Call me and let me know what you find or if you'd like to talk about this a bit more.
 
*Time to learn those trouble-shooting techniques ;-)*
 
marlon
509.988.0260 cell
----- Original Message -----
Sent: Friday, August 22, 2003 6:30 PM
Subject: [smartBridges] help with APPO problem

Anyone got suggestions as to what is causing one of my APPOs to go down?  We have had to climb the water tower and reset it three times in the last week.  We replaced the POE on Wednesday and it went down again Thursday.  I ordered a new unit overnighted and replaced the unit last night.  It worked great all day today, but is down again now.  The outdoor rated cat-5 run is only about 20 feet, the cable was tested with a cable tester before putting it in place, everything is water proofed (even though we haven't had rain in months).  What else is there?  The POE was replaced, the entire unit was replaced, and we still have the same exact problem.  When it does this, the Ethernet LED is off, the Power and TXRX LED is on solid, and we have no communication with it.  Did I get so lucky as to get two bad units with the same exact problem?  The only item that has not been replaced is the power supply - could that be bad?  All the other units on the water tower are working fine since I upgraded the firmware last Sunday.  They are all plugged into the same switch, which is plugged into a UPS and all of it is in an air conditioned NEMA box.
 
smartBridges tech - or anyone - help!
Thanks!
Gloria

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