Without problems, we would all be out of
jobs. J
-----Original Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sevak Avakians
Sent: Friday, September 19, 2003
8:27 AM
To: [EMAIL PROTECTED]
Subject: Re: [smartBridges] Beta
Firmware Testing
John,
I can attest to the fact that the last fix DID solve many problems people were
having. SB is now working on getting rid of smaller bugs.
If you know anything about RF and about computers you will understand that
things go wrong and need to be fixed. My experience with SB has been the
best compared to other manufacturers. These guys listen to our inputs and
respond as quickly as humanly possible.
If you want to be in a business where there are no problems...then combining RF
and computers in this fashion is definetly not it.
On Thu, 2003-09-18 at 19:34, John Banes wrote:
Dear Smartbridges,
After contacting you to RMA a malfunctioning AirPoint Pro, you insisted
that it had to be returned to where we bought it. Just this afternoon we
received a call from them saying "What do you want us to do with this
Airpoint Pro? They don't make them anymore!". That's why we wanted to
return it to you directly in the first place. We have been without the radio
for over 3 weeks now and were expecting a replacement to show up at any time.
Now it looks like nothing will ever show up.
We also received 3 NEW Smartbridges on Friday. We decided to plug them in
and let them run over the weekend to burn them in. They seemed to work OK so I
just installed one of them this afternoon. One half hour after I left the
customer it quit working. Seems it lost association. I had to drive back out to
power cycle it. The customer is not happy. We are not happy.
Now you tell us the last "for sure fix" didn't really fix anything
after all.
John
----- Original Message -----
From: sB Tech Support
To: [EMAIL PROTECTED]
Sent: Thursday, September 18, 2003 8:02
AM
Subject: [smartBridges] Beta
Firmware Testing
Dear Friends,
We have released beta firmware that would resolve occasional
disassociation after long period of operation which requires either power cycle
or software reset the unit in order to re-associate. Internally, we have added
watch-dog feature to monitor the association.
If you have any airPointPro in Client Bridge/Repeater mode
or airBridge that exhibit the problem, we would like you to write to us offline
to [EMAIL PROTECTED]
so that we can send you the firmware and the instruction to test in the field.
Thanks and regards,
Alex
sB Tech Support
[EMAIL PROTECTED]
