Re: [smartBridges] Beta Firmware Testing

[Bobby Bounds]

John,   In regards to the power cycling service call you have related; as you may know it is not uncommon to have to cycle power on SB as well as other brands of bridges from time to time, especially, we've found within a day or two of the install. We think maybe the ARP entries get out of sync or something like that. This need to power cycle seems to be a fact of life with SB and other makes as well. Our customers have become adept at this and that's the first thing we train them to do if they cannot connect. They don't even call us anymore for this once we train them. In your case, I'm guessing the bridge did not loose association, I'll bet it lost comm back to the customer's router or NIC.   Sorry to hear about your RMA troubles. I have a half dozen dead SB units I need to RMA today. Hope I don't have the same problems.   Bobby Bounds Airwave Internet, LLC     ----- Original Message ----- From: John Banes To: [EMAIL PROTECTED] Sent: Thursday, September 18, 2003 5:34 PM Subject: Re: [smartBridges] Beta Firmware Testing Dear Smartbridges,   After contacting you to RMA a malfunctioning AirPoint Pro, you insisted that it had to be returned to where we bought it. Just this afternoon we received a call from them saying "What do you want us to do with this Airpoint Pro? They don't make them anymore!". That's why we wanted to return it to you directly in the first place. We have been without the radio for over 3 weeks now and were expecting a replacement to show up at any time. Now it looks like nothing will ever show up.   We also received 3 NEW Smartbridges on Friday. We decided to plug them in and let them run over the weekend to burn them in. They seemed to work OK so I just installed one of them this afternoon. One half hour after I left the customer it quit working. Seems it lost association. I had to drive back out to power cycle it. The customer is not happy. We are not happy.   Now you tell us the last "for sure fix" didn't really fix anything after all.   John ----- Original Message ----- From: sB Tech Support To: [EMAIL PROTECTED] Sent: Thursday, September 18, 2003 8:02 AM Subject: [smartBridges] Beta Firmware Testing Dear Friends,   We have released beta firmware that would resolve occasional disassociation after long period of operation which requires either power cycle or software reset the unit in order to re-associate. Internally, we have added watch-dog feature to monitor the association.   If you have any airPointPro in Client Bridge/Repeater mode or airBridge that exhibit the problem, we would like you to write to us offline to [EMAIL PROTECTED] so that we can send you the firmware and the instruction to test in the field.   Thanks and regards,   Alex sB Tech Support [EMAIL PROTECTED]