[smartBridges] WAV On-Line Issues

[Dennis Burgess]

I just wanted to tell everyone about the trouble I have recently gotten about a ABI that I RMAed to WAV.    I sent the unit in because sometimes the ethernet light would not come on the unit and no communcation would take place. I could not seach the ABI nor type in its IP and log into it.   After a guy named "Roger" looked at the unit, even though he can not take the ABI apart, he said that since the RJ45 jack on the back of the ABI moved slightly, it was mishandled and bad.  Furthermore, that we had mishandled the Powershot cause it had a wire broken inside the Powershot.    Our sales rep, Mark Chamerlik, called SmartBridge and told him that he was trying to get a unit RMAed for a customer.  He said that the powershot had a broken wire, and that the RJ45 on the back of the ABI moved slightly.  After some converstation with smartbridge, Mark ended up turning the call to "Rodger".  He then explained that the Powershot was miss handled, and there were some scraches on the ABI so it was abused and the RJ45 jack was broke.  He told them that he would not RMA the unit, and gave the the serial number, and said not to RMA this unit.   I have not contacted SmartBridge as of yet about this issue, but I WILL NOT be buying from WAV On-Line anymore.  After the small converstion with "Rodger", it seamed more like, he wanted to FIND reasons not to RMA the unit.  All I can say is, DO NOT buy from WAV! Dennis Burgess www.2kwireless.com