Thanks for providing the information. I
believe there must be some misunderstanding here about the unit being “mishandled”
requesting for RMA from Wav. Nevertheless, this need investigation and we will
talk to Wav to understand their reasoning on this.
-----Original Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sevak Avakians
Sent: Wednesday, October 08, 2003
8:56 AM
To: [EMAIL PROTECTED]
Subject: Re: [smartBridges] WAV
On-Line Issues
Dennis,
Thank you for posting this! It is always good to know which distis you
can trust and which ones you cannot. I will not by from WAV because of
your experience.
There is also another disti familiar with many on this list. I dealt with
them once -and only once. Currently, they are "correcting" the
problem they created. If all goes well, I will strike this up to one
salesperson's bad move. If I get anymore problems from them, I will be
posting their name on this site as well.
Money talks and when distis start pulling $hit, we should start pulling our
money. Separately we may all be small, but collectively we are a large
industry.
Kind regards,
Sevak
On Tue, 2003-10-07 at 19:36, Dennis Burgess wrote:
I just wanted to tell everyone about the trouble I have recently gotten
about a ABI that I RMAed to WAV.
I sent the unit in because sometimes the ethernet light
would not come on the unit and no communcation would take place. I could not
seach the ABI nor type in its IP and log into it.
After a guy named "Roger" looked at the unit, even
though he can not take the ABI apart, he said that since the RJ45 jack on the
back of the ABI moved slightly, it was mishandled and bad. Furthermore,
that we had mishandled the Powershot cause it had a wire broken inside the
Powershot.
Our sales rep, Mark Chamerlik, called SmartBridge and told
him that he was trying to get a unit RMAed for a customer. He said
that the powershot had a broken wire, and that the RJ45 on the back of the ABI
moved slightly. After some converstation with smartbridge, Mark ended up
turning the call to "Rodger". He then explained that the
Powershot was miss handled, and there were some scraches on the ABI so it
was abused and the RJ45 jack was broke. He told them that he would not
RMA the unit, and gave the the serial number, and said not to RMA this unit.
I have not contacted SmartBridge as of yet about this issue,
but I WILL NOT be buying from WAV On-Line anymore. After the small
converstion with "Rodger", it seamed more like, he wanted to FIND
reasons not to RMA the unit.
All I can say is, DO NOT buy from WAV!
Dennis Burgess
www.2kwireless.com
