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I got one client right now trying to sue me for shutting his service off.
I gave him 4 warnings throughout the month that his bandwidth consumption was on track to go WAY over his limits (per agreed upon TERMS OF SERVICE).
He finally responded to my warnings by saying, “ok ok ok, I will pay the over-usage fees if I go over. It is due to blah…blah..”. When it came time to pay, he made excuses as to why he didn’t want to pay. I gave him the customary 10 day grace period…with several warnings and then shut his service off.
He came back with an email saying, “How dare you! This is no way to do business. When someone does not pay, you are not supposed to turn their service off; you are supposed to sue them.” HAHAHHAHAhhahah. What a joke!
If you don’t pay your electricity bill, they turn it off. You don’t pay your cell phone bill, they turn it off.
All of my clients pay me through PayPal. This is initiated/controlled by them. After I turned off his service, he sent me one more payment of $10.00, for his static IP. He owed me $30.00 for his overusage fees. I, obviously, applied the $10 towards that fee. He sent me an email saying I am a thief and took money from him for services that I am not providing. I explained to him at great detail, in my cancellation email, how to STOP payment on his PayPal subscription. He just chose to ignore it. DUH!!
Anyway…I have now turned down (rejected) 2 personal certified letters from him (no doubt requesting my appearance in small claims court), followed by another addressed from the Small Claims court itself (which I also rejected).
If he wants to see me in court, I am not going to make it easy for him. He will have to pay some processors to serve me (increasing his cost as well).
You see…I am not in the wrong here. I explained this to him on many occasions. If this goes to court, he will lose miserably.
My only question is: How do I counter-sue and for what amount?
This whole thing is irritating…but such is the price of business.
Sully
-----Original Message-----
You gotta love customers... I remember one guy who wondered why the screen saver stopped working when he switched the computer off... :/
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