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In most states, you can not have a lawyer
in small claims court and can only claim actual monetary damages. My wife and I had to go this route with an
insurance company that would not pay off on our car that their client’s
tow truck ran over. (Yes, RAN OVER) The judge does not expect you to know any
legal stuff only to be polite and to have your ducks in a row. Receipts, Terms of service, other
documentation to verify your side of the story. The clearer and easier to understand,
the better. I won’t presume to advise you, but
Small Claims court was a pleasant experience for me. Kevin B. Proctor Customer Service Internet and
International Orders Electro Comm Distributing
Inc 5015 Paris St Denver CO 90239 USA Phone: +1-303-371-8182
800-525-0173 FAX:
+1-303-371-8158 800-423-8018 -----Original Message----- I got one client right
now trying to sue me for shutting his service off. I gave him 4 warnings
throughout the month that his bandwidth consumption was on track to go WAY over
his limits (per agreed upon TERMS OF SERVICE). He finally responded to
my warnings by saying, “ok ok ok, I will pay the over-usage fees if I go
over. It is due to blah…blah..”. When it came time to
pay, he made excuses as to why he didn’t want to pay. I gave him
the customary 10 day grace period…with several warnings and then shut his
service off. He came back with an
email saying, “How dare you! This is no way to do business.
When someone does not pay, you are not supposed to turn their service off; you
are supposed to sue them.” HAHAHHAHAhhahah. What a
joke! If you don’t pay
your electricity bill, they turn it off. You don’t pay your cell
phone bill, they turn it off. All of my clients pay me
through PayPal. This is initiated/controlled by them. After I
turned off his service, he sent me one more payment of $10.00, for his static
IP. He owed me $30.00 for his overusage fees. I, obviously, applied
the $10 towards that fee. He sent me an email saying I am a thief and
took money from him for services that I am not providing. I explained to
him at great detail, in my cancellation email, how to STOP payment on his
PayPal subscription. He just chose to ignore it. DUH!! Anyway…I have now
turned down (rejected) 2 personal certified letters from him (no doubt
requesting my appearance in small claims court), followed by another addressed
from the Small Claims court itself (which I also rejected). If he wants to see me in
court, I am not going to make it easy for him. He will have to pay some
processors to serve me (increasing his cost as well). You see…I am not in
the wrong here. I explained this to him on many occasions. If this
goes to court, he will lose miserably. My only question is: How do I counter-sue and for what
amount? This whole thing is
irritating…but such is the price of business. Sully -----Original Message----- You
gotta love customers... I remember one guy who wondered why the screen
saver stopped working when he switched the computer off... :/
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