RE: [smartBridges] WAV On-Line Issues

[Nimesh D. Parikh]

Dennis,   Thanks for bringing this to our attention. I just wanted to let you guys know that we have clarified the situation with WAV.   As you know, the RMA was already taken care long time ago by smartBridges.   WAV’s response had been caused by a misunderstanding of our RMA requirements. This is due to their new relationship with us. The RMA procedure has been clarified and should prevent similar situation.   WAV is committed to provide excellent support and service to their customers. They were feeling bad about this post on the forum and asked our help to clarify the situation on their behalf.   Thanks again for your efforts in bringing this situation to our attention. Please feel free to contact us for any additional assistance we can provide.   With best regards,     Nimesh Parikh smartBridges Pte Ltd     -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dennis Burgess Sent: Wednesday, October 08, 2003 7:36 AM To: [EMAIL PROTECTED]; [EMAIL PROTECTED] Cc: Matt Jost Subject: [smartBridges] WAV On-Line Issues   I just wanted to tell everyone about the trouble I have recently gotten about a ABI that I RMAed to WAV.    I sent the unit in because sometimes the ethernet light would not come on the unit and no communcation would take place. I could not seach the ABI nor type in its IP and log into it.   After a guy named "Roger" looked at the unit, even though he can not take the ABI apart, he said that since the RJ45 jack on the back of the ABI moved slightly, it was mishandled and bad.  Furthermore, that we had mishandled the Powershot cause it had a wire broken inside the Powershot.    Our sales rep, Mark Chamerlik, called SmartBridge and told him that he was trying to get a unit RMAed for a customer.  He said that the powershot had a broken wire, and that the RJ45 on the back of the ABI moved slightly.  After some converstation with smartbridge, Mark ended up turning the call to "Rodger".  He then explained that the Powershot was miss handled, and there were some scraches on the ABI so it was abused and the RJ45 jack was broke.  He told them that he would not RMA the unit, and gave the the serial number, and said not to RMA this unit.   I have not contacted SmartBridge as of yet about this issue, but I WILL NOT be buying from WAV On-Line anymore.  After the small converstion with "Rodger", it seamed more like, he wanted to FIND reasons not to RMA the unit.  All I can say is, DO NOT buy from WAV! Dennis Burgess www.2kwireless.com