Good point Sam, I hadn't thought of that. Never really had to do it.

And Jason, thanks for that tip.

Nick

On 15 Jun 2010, at 20:00, Sam - MacAmbulance wrote:

> Hi Nick
> 
> If you do an archive & reinstall, preserving user and network settings, you 
> won't lose anything
> 
> Sam
> 
> --
> MacAmbulance
> Sam Mullen
> 07747778022
> [email protected]
> 
> On 15 Jun 2010, at 19:53, Nicholas Holt <[email protected]> wrote:
> 
>> Hi Sam,
>> Yes that was what I was afraid of because whatever homework she had will be 
>> lost.
>> But maybe that's a good lesson in itself.
>> As its a G5 iMac, I am presuming it would be no later than Tiger but she 
>> doesn't know anyway (she's 12 by the way).
>> I have a copy of Tiger.
>> Thanks,
>> Nick
>> 
>> On 15 Jun 2010, at 18:59, Sam - MacAmbulance wrote:
>> 
>>> Sounds like the OS needs reinstalling, do you have the original disks or a 
>>> retail copy of Leopard?
>>> 
>>> Sam
>>> 
>>> --
>>> MacAmbulance
>>> Sam Mullen
>>> 07747778022
>>> [email protected]
>>> 
>>> On 15 Jun 2010, at 14:28, Tony Phillips <[email protected]> wrote:
>>> 
>>>> Nick
>>>> 
>>>> On;y one man for the the job and that is Sam Mullen of MacAmbulance. He'll 
>>>> sort you out.
>>>> 
>>>> Tony
>>>> 
>>>> On 15 Jun 2010, at 13:28, Nicholas Holt wrote:
>>>> 
>>>> A friend's daughter started to play around with iTunes while Software 
>>>> update was downloading/installing some files and there was a kernel panic.
>>>> The black screen with lots of white type came up with the message to 
>>>> switch off or restart but every time she does that the same screen comes 
>>>> back.
>>>> She has switched it off at the wall, then held in the power button for 
>>>> 30secs (as suggested by an Apple genius) and then tried switching on again 
>>>> but the same screen comes back.
>>>> She also tried resetting the PRAM to no avail.
>>>> It's a PowerPC iMac (probably running Tiger or earlier). Probably not 
>>>> backed up either but if anyone has any ideas how to get it up and running 
>>>> again I'd appreciate it.
>>>> Many thanks, Nick
>>>> 
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