Just a thought, I wouldn't write, I'd call.... Usually support people on the phone are more reasonable than when approached by email - I do a lot of support, and most of the time, it's easier to work things out 'in person'.
Make sure they know you have the package, proof of purchase - any chance you have a receipt? Software shops are very touchy about pirated copies of their software, make sure they know you are one of their valued customers. I found this # for their tech support - 217-398-8970 (Option 1), but contact whoever sold you the product first, maybe they have a better contact number - maybe they can 'vouch' for you as a customer (and it couldn't hurt to have someone that they know and deal with on your side). Did you pay by credit card? If so, that information might be helpful in verifying you bought the software (again, as opposed to being a copy). Also, sometimes the backing of a credit card company is nice to have. Anyway, don't give up, good luck! Brent RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off.
