Guys,
I thought I would follow up with how my dealings with UPS went after they broke my Fusion in half. I of course immediately started the claim process as soon as I found out the shipment had been damaged. I asked the receiver to take the plane to the local UPS Store for inspection. The UPS Store basically taped up the package and shipped it back to me and filed the necessary paperwork with the claims department. A couple of days later a representative called me and informed me that they were rejecting the claim as I expected them to do. I kept a calm demeanor (which was very hard for me) and started talking to representative about the way the plane was packaged and the extent of the damage to the box and to the plane and he decided to call the receiver and talk to him as well about the packing, the box damage and the plane damage. He decided after talking to both of us that the box had been "Handled Beyond Normal and Customary UPS Handling" and decided to honor the claim. He then sent me an official claim form and asked for me to attach proof of value for the items. This is where things got a little tricky since Fred did not have a website showing the plane and it's replacement costs and they would not accept and email from Fred as proof. Luckily I was able to find what I needed on Don Richmond's Hilaunch site. UPS will also allow the use of like items so I was able to get info for the RES wings by using a copy off of NESP's site for a replacement Victory Wing. The servos were easy thanks to JR's and Hitec's websites. Once all that information was faxed into the claim rep he called me again and told me check would be cut and mailed within 10 working days. Well today the check arrived for the total amount of the insured value plus my shipping costs. It took right at about 3 weeks from report of damage to receiving the check. The nice thing is I got to keep the plane so I can at least try to salvage the fuse and RES wings. I am not sure if the flap aileron wings are worth trying to salvage except for the servos. I found the people at UPS were very nice and helpful and one very common response with everyone I talked to was "I am very sorry for the inconvenience this had caused you". Bottom line, is Brown really did work for me. Any future shipments though with UPS will be through one of their UPS stores where I will let them pack and ship the items for me. They guarantee a total hassle free experience on any damaged shipment that they pack and ship from their Company Stores. Well I have rambled on long enough.
See Ya,
Pat McCleave Wichita, KS
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