I think there's a separate argument about how much support should actually cost for Softimage, given the amount of work being done on the AD side. Provided the support price is in line with the support being provided, I can see where getting rid of upgrades simplifies things a lot. So, I'm not opposed to the idea, but I think it would help the pill go down easier if the support price were lowered some to reflect the "efficiencies" being gained by AD by getting rid of upgrades.
Thinking as a collective of users, we also gain more from people staying on the latest version and keeping the new stuff well-tested. I know there are all kinds of production considerations concerning stability, etc, which still apply, but if every place has access to the latest stuff, it will likely still go into use sooner, regardless of how conservative a studio chooses to be with running new versions. And I agree, the price of support should have dropped to at least half as soon as Stephen left the building. On Wed, Oct 16, 2013 at 7:08 AM, Eric Thivierge <ethivie...@hybride.com> wrote: > Support was worth it when Stephen Blair was there. :) > > To be fair, the support was worth it to get bugs confirmed and have them > provide workarounds if possible or QFEs if available to fix those issues. At > larger studios the AD Consulting is worth it when you can get it when you're > in the trenches and need bugs fixed asap that are blocking. > > Eric T. > > > On Wednesday, October 16, 2013 9:59:28 AM, Mirko Jankovic wrote: >> >> Is it? would be interesting pool how many of guys used support. Most >> of the people, maybe I'm wrong but got that impression, are first >> coming to list and forums for any help. >> Could be mistaken. I guess support is more important on larger >> systems, trying to install on different OS and need some expert advice >> but on small environments and studios.. not much problems there? :) >> Again could be mistaken.. but someone else recently mentioned never >> ever needed support but also looking first in forums > >
