There's the whole "Teach a man to fish..." thing as well. I see more than a few questions from this user and I am always struck by the e-mail address. :-)
Then again, I know how unhelpful and obfuscated the CA support site generally is, and how long it takes for them to get back to you if you open a ticket (blessed is the day if they give you a helpful answer!). I am curious to know what others think of the Spectrum docs. God knows there are enough of them. I have not had much luck with them when I need a technical answer, and a lot of the attributes on our models are just absolute enigmas (and they seem to want to keep it that way). I wish I had a diagram of the process Spectrum goes through from poll to alarm and from trap to alarm. Which attributes does it check, what are the valid ranges, which log files should I watch, etc... -Ken On Jul 7, 2011, at 4:09 PM, Naiman, Eugen wrote: > Hi Stephen, > > I must confess that it took me a couple moments to realise the meaning of > “RTFM” but after that my mood changed for good. > I think that in this particular case (considering who was the original > sender) you were entitled to your answer 100% - his questions more than often > are very simple. Some trial and error or reading the manual would have solved > the problem. > Well, a solution could be to ignore such questions if they come from the same > user. > Coming from others – well – give them the help they need … till proved > otherwise. > > OK – hope your mood changed with our replies J > > Regards, > Eugen NAIMAN > > From: Stephen Warne [mailto:[email protected]] > Sent: Thursday, 7 July 2011 8:41 PM > To: spectrum > Subject: RE:[spectrum] change threshold setting for interfaces > > Hi Subhash/All > > I think I must be in a grumpy mood this morning but is it just me or are > there more questions being posted lately where a response of RTFM might be > appropriate? > > Anyway to answer your question – if there are a number of interfaces you need > to change or want to set a default value use the locator search to find the > relevant interfaces and then use the attribute editor to set the thresholds. > > Regards > Stephen. > > From: CATools Helpdesk [mailto:[email protected]] > Sent: 07 July 2011 08:21 > To: spectrum > Subject: [spectrum] change threshold setting for interfaces > > Hi All, > > We are getting below mention alerts from spectrum for interfaces, we want to > change threshold setting, can anyone help me to resolved? > > Error threshold exceeded for the interface Se0/0/1 on -- device Threshold > value10, current value 10. > Error threshold exceeded for the interface Se0/0/0 on -- device Threshold > value10, current value 10. > > Thanks & Regards, > Subhash Mahakal > Phone: 020-40122067 > > > Please do not print this email unless it is absolutely necessary. Use less > paper - Save Tree - make "IT" a "Greener" Tomorrow. > > - Disclaimer-- > > This email and any files transmitted with it are confidential and may be > privileged or otherwise protected from disclosure and are intended solely for > the use of the entity / individual to whom they are addressed. If you have > received this email in error or If you are not the intended recipient, please > notify the sender immediately by way of telephone or email and delete this > message and any files transmitted from your system. Please note that any > views presented in the email are solely those of the author and do not > necessarily represent those of the organization. While all care has been > taken to avoid viruses the recipient is advised to check this email and > attachments for presence of viruses. The organization accepts no liability on > this account. > --To unsubscribe from spectrum, send email to [email protected] with the body: > unsubscribe spectrum [email protected] > --To unsubscribe from spectrum, send email to [email protected] with the body: > unsubscribe spectrum [email protected] > > > CONFIDENTIALITY NOTICE AND DISCLAIMER > > The information in this transmission may be confidential and/or protected by > legal professional privilege, and is intended only for the person or persons > to whom it is addressed. If you are not such a person, you are warned that > any disclosure, copying or dissemination of the information is unauthorised. > If you have received the transmission in error, please immediately contact > this office by telephone, fax or email, to inform us of the error and to > enable arrangements to be made for the destruction of the transmission, or > its return at our cost. No liability is accepted for any unauthorised use of > the information contained in this transmission. If the transmission contains > advice, the advice is based on instructions in relation to, and is provided > to the addressee in connection with, the matter mentioned above. > Responsibility is not accepted for reliance upon it by any other person or > for any other purpose. > --To unsubscribe from spectrum, send email to [email protected] with the body: > unsubscribe spectrum [email protected] --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
