Hi Ken,
Welcome to the club J I think there is a good reason behind the existence of this email list and the amount of emails sent every day. Yep - sometimes it becomes very frustrating especially when the list of your open tickets seem to never end; some of your tickets close but meanwhile others are opened so you will always see something under your account. Guess many of us just learned to "suck it up" and try to live with it. There is a lot of documentation on Spectrum at this point and sometimes is very detailed but at the same time, it seem to lack exactly the bit of info you are looking for. Spectrum has grown very much during the last years, it was complex and it became more complex so having a more detailed documentation is now much more difficult. Another aspect is: during these years many of us got a deeper knowledge about Spectrum. We are no more happy with the default set of features, we want to have more because we know that Spectrum can do much more. The potential for customization is very big and I take my hat off and bow graciously to CA Developers - curiously, this is at the same time a big source of troubles. Yeah, we can have that or that in OneClick, it is able to handle it ... but nobody has done it before so it is not documented yet, therefore, we need to be prepared for a good chunk of trial-and-error. And sometimes, somebody from this mail list might have the answer. Now - about your other question about "silencing ports" - I don't have a definitive answer for that and all I can do is to give you advices. Since disabling polling didn't work, if you are not interested in these ports you can put them in maintenance, theoretically that should stop events, alerts ... whatever. Also, try to set these two options: Generate Alarm on Port and Generate Alarm on Device to "No" and if that still does not work then try the maintenance thing. Regards, Eugen From: Kenneth Kirchner [mailto:[email protected]] Sent: Friday, 8 July 2011 12:58 PM To: spectrum Subject: Re: [spectrum] change threshold setting for interfaces There's the whole "Teach a man to fish..." thing as well. I see more than a few questions from this user and I am always struck by the e-mail address. :-) Then again, I know how unhelpful and obfuscated the CA support site generally is, and how long it takes for them to get back to you if you open a ticket (blessed is the day if they give you a helpful answer!). I am curious to know what others think of the Spectrum docs. God knows there are enough of them. I have not had much luck with them when I need a technical answer, and a lot of the attributes on our models are just absolute enigmas (and they seem to want to keep it that way). I wish I had a diagram of the process Spectrum goes through from poll to alarm and from trap to alarm. Which attributes does it check, what are the valid ranges, which log files should I watch, etc... -Ken On Jul 7, 2011, at 4:09 PM, Naiman, Eugen wrote: Hi Stephen, I must confess that it took me a couple moments to realise the meaning of "RTFM" but after that my mood changed for good. I think that in this particular case (considering who was the original sender) you were entitled to your answer 100% - his questions more than often are very simple. Some trial and error or reading the manual would have solved the problem. Well, a solution could be to ignore such questions if they come from the same user. Coming from others - well - give them the help they need ... till proved otherwise. OK - hope your mood changed with our replies J Regards, Eugen NAIMAN From: Stephen Warne [mailto:[email protected]] Sent: Thursday, 7 July 2011 8:41 PM To: spectrum Subject: RE:[spectrum] change threshold setting for interfaces Hi Subhash/All I think I must be in a grumpy mood this morning but is it just me or are there more questions being posted lately where a response of RTFM might be appropriate? Anyway to answer your question - if there are a number of interfaces you need to change or want to set a default value use the locator search to find the relevant interfaces and then use the attribute editor to set the thresholds. Regards Stephen. From: CATools Helpdesk [mailto:[email protected]] Sent: 07 July 2011 08:21 To: spectrum Subject: [spectrum] change threshold setting for interfaces Hi All, We are getting below mention alerts from spectrum for interfaces, we want to change threshold setting, can anyone help me to resolved? Error threshold exceeded for the interface Se0/0/1 on -- device Threshold value10, current value 10. Error threshold exceeded for the interface Se0/0/0 on -- device Threshold value10, current value 10. Thanks & Regards, Subhash Mahakal Phone: 020-40122067 Please do not print this email unless it is absolutely necessary. Use less paper - Save Tree - make "IT" a "Greener" Tomorrow. - Disclaimer-- This email and any files transmitted with it are confidential and may be privileged or otherwise protected from disclosure and are intended solely for the use of the entity / individual to whom they are addressed. If you have received this email in error or If you are not the intended recipient, please notify the sender immediately by way of telephone or email and delete this message and any files transmitted from your system. Please note that any views presented in the email are solely those of the author and do not necessarily represent those of the organization. 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