I recommend allowing users to directly submit bugs to the bug tracker.

Thus bug reports wouldn't be intermixed with questions and discussions.

In fact the is how all other software project do it.

Else if a bug report is not detected amongst the questions here, the
user will feel that submitting further bug reports is useless.

Also the user cannot tell if the person in charge of spotting bugs and
entering them into the tracker has
1) Seen the bug report, and decided it was not worthy of being entered
into the tracker, or
2) Missed seeing the bug report, amongst all the other
discussions/questions here.

Sure, you can have two trackers, one for staff only, but at least the
user will still see their issue will have a number assigned and will be
marked "open", and not just be forgotten with the other chit chat.
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