Hi 

I normlly have a stable experience using Mysqueezebox - (see my other
generally positive statements) but this christmas has been a real
downer.

I had hoped and planned that while I had 12 people in my house on
Christmas day and boxing day I would be able to use the playlists I had
spent the last few weeks creating on Napster. It comes to christmas day
and the duet is basically useless all day. Unable to connect to mysb.com
all day until around 5pm GMT.

I work in the networking/IT business and this can only be the result of
a complete failure of testing/scaling/planning. We deserve an appology.

And for Logitech, hoping to sign new customers, you lost out in my
house and in the houses of many others to get new business. You have to
realise that a happy community of users is your best route to new
business. 

Scale it for the busiest time, plan for your forecasted product growth
and actually make people happy to own it and recommend it.

LOGITECH - are you reading this!


-- 
jonr71
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jonr71's Profile: http://forums.slimdevices.com/member.php?userid=31523
View this thread: http://forums.slimdevices.com/showthread.php?t=73011

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