Hello Dirk
OK, so you want a more concise reply. Well here is a reply specific to your
mail but you will find it` s longer than the, " here here" reply.
On 08-May-99, you wrote:
> In reply to your noteworthy message, where you said the following:
>> Well I am!
>>
>> Everyone is just coming on here and mouthing off about how STFax is crap
>> and how Active are crap and how Chris is crap, without stopping for one
>> minute and thinking and being calm and sensible!!
Don`t know about you Dirk but I run a business and use my Amiga to do some
of
the tasks involved. Several Amiga programs perform fantastically for me. IE
Lightwave 3D, Image FX, Adpro 2.5 which isn`t even in production any more,
propage, PPaint, etc etc.
There is only one "pro" package that just doesn`t perform on such a regular
basis, you guessed it "STfax".
OK the other programs do let me down from time to time, so I ask a question
of the relevant list. No one on any other list has ever been rude to me. The
STfax list is the only place that this happens. If I had an alternative
solution to STfax, I would already have left the list. But at the moment I
don`t.
AND having paid for the software, I expect support without rude or sarcastic
remarks.
> Hey, you tell a lot of good things about Chris. I know when I tried
> faxing him from Germany, because he had this test thingy put up, I
> e-mailed him with the message that I could fax, but couldn't receive
> fax-on-demand. Half an hour later, there was an e-mail from Chris in
> my mail-folder, talking about some settings, asking me if I done a
> right and b wrong, and hey, don't know what I changed, but it worked.
> Now I can not use all the functions of STFax, but that's my modem.
I agree sometimes Chris is very helpfull, but it`s just sometimes. And
sometimes he used to start off a conversation really irrate and when he got
things off his chest would talk to me like a friend. Sorry but that`s
unacceptable to me as a business man. I couldn`t dare to treat my customers
in this way. I would be bankrupt already. Big no no for me, NEVER SWEAR AT A
CUSTOMER, end of story.
> But after you praising Chris, I think we should not forget the
> programmer. How did I get to know STFax? Well, I got this modem,
> decided to buy some Fax-software, but wanted to try before I buy. So,
> I downloaded a demo of STFaxPRO, and sure enough, some things didn't
> work. I e-mailed Simone about it, and asked if this would work in a
> future update, because it were functions that I needed. He told me
> yes, it should work in the most current version. We exchanged some 5
> mails, and I thought: hey, with such a service before I buy, I can't
> go wrong. So, I got myself STFaxPRO. Some functions were still not
> working, so I tried the function I know were not working, with
> log-file turned on, and mailed Simone the log-file. The next day I
> received an answer
As for Simmone, he hasn`t been rude particularly but I have posted several
messages to the list lately and have heard nothing of him.
> maybe some things he said did not come across as customer friendly
That`s an understatement. How long have you been on this list ?
> (don't start answering that, I know it's an understatement),
I wrote the last line before reading yours honest, that`s why I have left it
in this mail deliberately. Great minds think a like ehh (yes, and before
anyone else writes I know fools seldom differ) ; )
> imagine that patience doesn't last forever, he didn't write STFax, he
> sells it, he knows it works, and people start blaming him for a "crap
> program". And to be honoust, if I would receive a couple of mails
> saying "your program is crap, I used to have AVM which was a lot
> better", I might be tempted to say "well, delete STFax and continue
> with AVM/GPFax/whatever" as well.
Sorry, disagree again, Chris has had the same attitude for as long as we`ve
had Stfax. Infact one of my partners, an extremely calm and laid back young
lady (calmer than me anyway) refussed to deal with Chris after the first
time she spoke to him. And that was within days of us purchasing Stfax.
> Just a suggestion: could we maybe put an end to this entire
> conversation? If I would have the answers to the problems, I would
> gladly tell it on the list, but I have a different brand of modem. And
> I wouldn't understand what a logfile could tell me. The way this
> conversation is going, it can only hurt the confidence of the other
> list members in what is one of the last Amiga distributors in the UK
It would be nice to end the fueding Dirk, but I don`t think it will happen
til Stfax works reliably for more than just a few. I have asked for someone
to take a look at my log file, I`m sure you seen this in my previous posts
but neither Simone or Chris has offered any help.
Living in hope of solutions
Regards.
--
Darron
FT Multimedia
Partner.
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