In reply to your noteworthy message, where you said the following:
> Hello Dirk
>
> Don`t know about you Dirk but I run a business and use my Amiga to do some
> of the tasks involved.
I run a business, and use the Amiga
> There is only one "pro" package that just doesn`t perform on such a regular
> basis, you guessed it "STfax".
I noticed from your previous mailings :-).
> AND having paid for the software, I expect support without rude or sarcastic
> remarks.
I don't disagree with you here. But I feel that "rehashing" the issue
over and over again is not helping anybody. Don't think Chris or
Simone will be more helpfull now.
> I agree sometimes Chris is very helpfull, but it`s just sometimes. And
> sometimes he used to start off a conversation really irrate and when he got
> things off his chest would talk to me like a friend. Sorry but that`s
> unacceptable to me as a business man. I couldn`t dare to treat my customers
> in this way. I would be bankrupt already. Big no no for me, NEVER SWEAR AT A
> CUSTOMER, end of story.
That's good policy. I didn't hear Chris swear at you, remember? I only
saw him write, after it was pointed out to him several times that
another program performed better: use the other program then, if
you're not happy with ours. And yes, he was sounding irritated.
> As for Simmone, he hasn`t been rude particularly but I have posted several
> messages to the list lately and have heard nothing of him.
I mailed him at his personal address with the log-file when I had
problems, at got a polite answer. His appearance on this list is
rather rare ATM, but I don't know what he's up to. Maybe he's just
taking a vacation?
> > maybe some things he said did not come across as customer friendly
>
> That`s an understatement. How long have you been on this list ?
>
> > (don't start answering that, I know it's an understatement),
>
> I wrote the last line before reading yours honest, that`s why I have left it
> in this mail deliberately. Great minds think a like ehh (yes, and before
> anyone else writes I know fools seldom differ) ; )
Hey, I expected at least one person to react on it, I'm glad you
didn't let me down :-)
> Sorry, disagree again, Chris has had the same attitude for as long as we`ve
> had Stfax. Infact one of my partners, an extremely calm and laid back young
> lady (calmer than me anyway) refussed to deal with Chris after the first
> time she spoke to him. And that was within days of us purchasing Stfax.
Well, if he would show this attitude to me, I would stop buying from
him. Period. But with the recent postings, I can understand him
getting frustrated.
> It would be nice to end the fueding Dirk, but I don`t think it will
happen
> til Stfax works reliably for more than just a few. I have asked for
someone
> to take a look at my log file, I`m sure you seen this in my previous
posts
> but neither Simone or Chris has offered any help.
Yes, I have seen your previous mailings as well. Maybe it would be
helpfull to just mail the logfile to Chris and Simone, asking them for
help? (If you haven't already?)
> Living in hope of solutions
Hey, I can understand all of the things you write, also in the past
mailings. That's not the point. You voiced your feelings about the
customer support you got, so I voiced mine, which was admittedly
better.
Dirk
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Greetings,
Dirk Harlaar
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