> All our estimates have to be in hours.

Hours are too fine grained.

> There is screaming and wailing and gnashing of teeth if the 
> estimate is "too
> big".
> We are not a software house, so the business gets to set schedules.
> We are a HIGHLY seasonal business, this forces many scheduling decisions.
> etc. etc.

This sounds like a perfect scenario for eXtreme Programming.  

Michael



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