Paul,
It is always good to have your help with another of my problems. I have
included my comments in your message below.
Frog
Paul B. Gallagher wrote:
Frog wrote:
I am not able to send e-mail messages for some reason (Windows 7). This
problem started yesterday at noon and continues at this time. All other
internet actions are normal. I called my ISP for help and I thought the
problem was resolved---he installed a temporary browser on my system and
it was able to send messages to my carrier. I thought all was well at
that point---it was not as I cannot send messages from either SeaMonkey
or Thunderbird. I next tried to send a message from my laptop (Windows
XP) using SeaMonkey and then Thunderbird and that does not work either.
My amateur fix-it skills tells me that my problem may be located at my
ISP. What should or can I do to fix this send message problem?
If different computers and different programs are affected, it's
probably not the computers or their settings -- unless they both
installed the same update.
It's most likely some change to your ISP's SMTP configuration or
settings. For example, they may suddenly require a different form of
security or authentication than they did before. Ask the tech to specify
all the settings they currently require for OUTgoing mail (SMTP):
• Server name (make sure spelling and punctuation are exactly correct)
• Port (three-digit number such as 465)
• Connection security (None, STARTTLS, SSL/TLS)
• Authentication method (None, normal password, encrypted password,
Kerberos/GSSAPI, NTLM, Oauth2)
• Username (usually your full email address, but some ISPs prefer just
the prefix)
I again got in contact with my ISP as you suggested. The technician did
several things during this call as follows:
-He took control of my computer while I watched what he was doing.
-He then checked all of my setting for SeaMonkey and Thunderbird. All
of these settings were found to be the right settings.
-He then added a new browser to my system (the same one that was added
during my earlier visit with my ISP). It again worked without any problems.
-He then attempted to send a test message via SeaMonkey and then
Thunderbird. Neither of these attempts worked.
-He then added Windows Live Mail to my system. This browser worked
subsequent to installing the appropriate settings.
-He rechecked all of my SeaMonkey and Timberline settings and assured me
that they were all correct.
-He then told me that there was nothing more he could do to help me with
my problem. It was his opinion that my problems are being caused by the
SeaMonkey and Timberline software.
These settings can be found at Edit | Mail & Newsgroups Account Settings
| Outgoing Server (SMTP), at the very bottom of the list of accounts.
Choose your SMTP server and click "Edit." Click "OK" when done to save
the new settings, or "Cancel" to discard them.
If they offer a choice between tighter and looser security, ask for the
settings for tighter security; it's better for your privacy.
If you use two or more SMTP servers, make sure each of your mail
accounts points to the correct one (some ISPs accept mail only from
their own subscribers).
I only use one SMTP server.
Under Edit | Mail & Newsgroups Account Settings
| <Account Name>, select the Outgoing Server (SMTP) at the bottom of the
dialog. As a test, you might also try switching to a different SMTP
server to see if you can send mail through that one.
A temporary browser sending messages by webmail isn't a solution, it's a
workaround. It doesn't use SMTP.
Now I am stuck with SeaMonkey and Timberline not working. I have two
thoughts as what actions to take next. The actions are:
-Remove/re-install SeaMonkey and/or Thunderbird software from my system
(VIA the Add/Remove process). Of course I would allow the remove process
to leave files when asked.
-Check to see if an update was made to my WebRoot software that might
have caused this problem.
I'm lost after these actions. Any help/suggestions?
Thanks again for all of your help over the years.
_______________________________________________
support-seamonkey mailing list
support-seamonkey@lists.mozilla.org
https://lists.mozilla.org/listinfo/support-seamonkey
