Frog wrote:
As you probably noticed in one of my earlier messages, I sent a Test
message to see if I was able to send a help message to this group. That
message seemed to make it to this address. Thus I am now going to state
my problem and hope somebody comes to my rescue.
Some time ago I was required to move my server support to AOL from
Verizon. I made all of the changes at that time and all has bee working
without a problem until now...I presently cannot send a normal email
message from my computer via SeaMonkey (mainly) or from Mozilla, All
such attempts ends with a message as follows:
Outgoing server (SMTP) Server Password Required
____________
box - Use Password Manager to remember the password.
OK _____ Cancel_____
I Have not made any changes to any settings in either SeaMonkey or
Mozilla since they originally set a long while ago. I then typed in my
password and this is the next message that appeared.
Login to account ........failed
Login to server smtp.verizon.net with username .....failed.
I then clicked cancel and got this message.
SeaMonkey Message - Test
Status: Connected to smtp.verizon.net
Progress
Cancel
The green bar after Progress never closes, so I clicked Cancel.
I called AOL today and (after waiting for over 2 hours on the phone
waiting for a human to pick up the phone, and another almost 3 hours
today before someone picked up the phone. I told them about my problem
and then I was told that I had a general help desk and that I needed to
talk to a technician, This person then proceeded to tell me that I
could not speak to a technician until I purchased a technical support
plan ($14.99). After some wrangling, He said that having this plan was
the only way to get technical help...he then offered my the first 30
days free. I gave in knowing that I needed help and that I could cancel
the technical support plan before the end of the 30 day period. Well I
wsthen on hold for another 3 hours when I finally got to speak to a
technician. He said that he was going to have to delete all messages in
my Inbox, Drafts, and Trash before he could work on the problem. He
wanted to know whether I had a data backup plan...and I said no. the
then said that I needed to backup these files before he did any work on
my system. That is where he stopped helping me. (((Please note, I was
on the phone yesterday evening waiting for 3 hours for somebody to help
me...I was then cot off and got a recorded message that the office was
closed for the day and that I could get help from the AOL help pages,)
A long story for no help.
I can receive downloads on my computer without any problem. I can click
on web addresses and they work. Another action that did occur during my
talk with the AOL technician was one of his showing me that a message
could be sent through AOL and that it would work..and it did. Thus, the
only thing not working on my computer is sending email messages via
SeaMonkey or Mozilla.
I would appreciate any help you send my way on this subject.
Windows 10 - SeaMonkey 2.531
Frog
Well, I now have the answer to all of the items covered in this thread
and now must start on a new thread. I am going to bore you for a moment
in order to help someone else who might be going through the problems I
have been facing. So here goes the end of this thread:
Part 1: I really thought that I was dealing with a virus or malware on
my computer; but I didn't want accept this thought, since I have had my
present virus scan software (WebRoot) on my system for years; and it has
never let me down. As I stated in one of my messages, I did want to
weed a virus or malware possibility out of the picture...thus, I did a
complete scan of my entire system (6.5 hours of scanning); and no bad
things were found on my system. I then sent a message to the WebRoot
people, and they had me forward the results of my scan to them for
analysis. They informed me, after their scan was completed, that my
system did not have a virus or malware problem...it was completely
clean. They suggested that I contact Verizon (which remains a part of
my email address) for help. I thought about it and decided that a
conversation with Verizon might take less that a few minutes; however,
the wait to talk to somebody might take hours of waiting. I then turned
to the internet for help.
Part 2: The second part pertains to what I found on the internet. Here
is that information:
Verizon Email Retirement
"Verizon has retired our (their) email service. We have completed our
notifications regarding this change; and customers no longer have the
option to keep their Verizon.net email address or extract and move their
data to another service provider.(((I don't recall ever receiving a
notification as stated above.)))
Here is the web address where you might want to read more about this
Verizon Email Retirement;
https://www.verizon.com/support/consumer/email
I believe that explains why I was receiving an endless number of the
"Connection to server smpt.verizon.net timed outs". It also explains
why I could neither send nor download items from my Verizon mail box -
it no longer existed.
Be advised that I appreciate everybody's help with my problem. At
times, it was somewhat more technical that I am educated to understand.
That is also alright...it helped me to learn considerably more about the
technical side of computers. All of you have my highest respect for the
way you help other people with their problems.
If you want to ask me about anything I have said along the way of this
thread, I will do my best to provide you with a response.
Frog
P.S. I will be opening a new thread about the steps I must take to
continue what I have been doing here on my computer in an uninterrupted way.
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