Am Mi 6. August 2008 schrieb Olivier Berger: > Joerg Reisenweber <[EMAIL PROTECTED]> writes: > > > > > Maybe just adding the link by yourself would have been enough :-( > > Yay maybe. > > > My job is to fix your hw and create new one, not to supply links. > > Well... dunno what your employer tells you to do... but I consider > good practice to provide explicit links to valid information for > *customer support* interactions, rather than say "Mr smith told > something in past 48 hours" when that mr smith posts tons of emails. > > At least, as a volunteer, I tend to provide explicit information (and > complement with wiki editing) as much as I can... so I would expect so > from professionals... but I guess you're overwhelmed by mail, so I > know it's hard to take time to browse the web archives to retrieve a > link and that adds extra burden compared to coding and such. > > But please, think about your customers. > > > C'mon encourage me to give such information in the future, when I come along. > > Best regards > > jOERG > > > > Thanks for the good job, and sorry for my pendantic tone. > > P.S.: been working for years in SW industry for customer service on > application maintainance, been there, done that ;)
Just note I'm NOT customer support but hw-developer. I have a 10hours day to fix HW!!!-bugs, and the mailing lists spam me with ~600mails per day which I'm trying to read all of them. I really don't see any chance to care about providing links that anybodyelse could find easily, just for your convenience, while I might work same time another 5 min on what's I'm payed for. Ok, you convinced me to skip more mail unread, to think twice before answering to any ml-posting, and to save my time not to answer mail like this one from now on congrats cheers!!! jOERG
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