LOL!! j.
On Aug 6, 2008, at 9:23 AM, Joerg Reisenweber wrote: > Am Mi 6. August 2008 schrieb Olivier Berger: >> Joerg Reisenweber <[EMAIL PROTECTED]> writes: >> >>> >>> Maybe just adding the link by yourself would have been enough :-( >> >> Yay maybe. >> >>> My job is to fix your hw and create new one, not to supply links. >> >> Well... dunno what your employer tells you to do... but I consider >> good practice to provide explicit links to valid information for >> *customer support* interactions, rather than say "Mr smith told >> something in past 48 hours" when that mr smith posts tons of emails. >> >> At least, as a volunteer, I tend to provide explicit information (and >> complement with wiki editing) as much as I can... so I would expect >> so >> from professionals... but I guess you're overwhelmed by mail, so I >> know it's hard to take time to browse the web archives to retrieve a >> link and that adds extra burden compared to coding and such. >> >> But please, think about your customers. >> >>> C'mon encourage me to give such information in the future, when I >>> come > along. >>> Best regards >>> jOERG >>> >> >> Thanks for the good job, and sorry for my pendantic tone. >> >> P.S.: been working for years in SW industry for customer service on >> application maintainance, been there, done that ;) > > Just note I'm NOT customer support but hw-developer. I have a > 10hours day to > fix HW!!!-bugs, and the mailing lists spam me with ~600mails per day > which > I'm trying to read all of them. I really don't see any chance to > care about > providing links that anybodyelse could find easily, just for your > convenience, while I might work same time another 5 min on what's > I'm payed > for. > > Ok, you convinced me to skip more mail unread, to think twice before > answering > to any ml-posting, > and to save my time not to answer mail like this one from now on > > congrats > cheers!!! > jOERG > > _______________________________________________ > support mailing list > support@lists.openmoko.org > https://lists.openmoko.org/mailman/listinfo/support ; -- Jay Vaughan _______________________________________________ support mailing list support@lists.openmoko.org https://lists.openmoko.org/mailman/listinfo/support