On Thu, Mar 11, 2010 at 18:19, David Woolley <for...@david-woolley.me.uk> wrote: > Ethan Blanton wrote: > >> to have Pidgin installed on their computers by IT. When these users >> go to the 'Help' menu, they are directed to us. There is no reason >> for them to know that we cannot help them with local account problems >> unless they are familiar with open source software and open source >> support fora. > > No IT department I've come across would give blanket permission for end > users, particularly non-technical ones, to contact software vendors directly > for support; it would just cause too many configuration management problems > for them. (Many would consider IM clients banned software - mine do.)
You don't have to have permission to go to Help->About and then follow the instructions. It is pretty clear that many corporate users do this. -D _______________________________________________ Support@pidgin.im mailing list Want to unsubscribe? Use this link: http://pidgin.im/cgi-bin/mailman/listinfo/support