A friend of mine who has a brand-new Dell PC, running Windows 98,
recently mailed me and told me he had somehow managed to make all
built-in help unaccessible.
After waiting a couple of hours to get through to Dell's support, he
was given the advice to use his rescue-floppy which would "erase the
harddrive" (don't really know what he meant by this, perhaps reformat
the partition?) and then reinstall to the state it had when it left
the factory. To do this, the floppy gave access to a special
partition, Z, on the HD, which obviously contained the information
which was in the first partition when the computer was shipped. You
had to use the password "ZZ-Top" (!) to access it...
This procedure was called "cloning an image".
For a DOS-user, the problems of a Windows-user sound a bit absurd. I
find it strange, that the Windows-user when running into the
slightest problem, obviously has to reinstall the whole thing anew to
get rid of the problem.
Now, time for some renewed Windows-bashing: I would like to hear your
comments on this story, and would also be interested in hearing about
related difficulties. Some of you obviously use different versions of
Windows. What kind of similar experiences do you have? Is it really
impossible to try to mend something which doesn't work in Windows?
Lars-Einar Jansson
Stockholm, Sweden
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