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From: Brenda via Talk<mailto:talk@lists.window-eyes.com> Sent: 22 February 2017 22:45 To: Window-Eyes Discussion List<mailto:talk@lists.window-eyes.com> Subject: VFO tech support Hello Listh Well, just for fun I called VFO today to see what they thought would be a good security software to run with Window-eyes. When I first called, I pressed 2 for tech support, then the choice for jaws support press 1, zoomtext 2 and all other software 3. I guess Window-eyes is all other software - not a good feeling. While waiting on hold for at least 45 minutes, I heard a revolving ad for various JFS/OPTELEC products. Not a word about Window-eyes capabilities etc. I spoke with a person who worked out of her home. I have gotten folks that worked from home before. My thought is that they can't transfer you to anyone else if they can't help you, and they don't have day-to-day contact with other support people. she told me she is a jowls user but all support people had to learn Window-eyes, and she has it on her computer so she can help window-eyes users. I asked if there were any tech support people who were very familiar with Window-eyes, and she thought a "Dave" worked for VFO. I asked about tech people using the remote assistance portion of Window-eyes, and she said that was possible if needed. the Initial tech support person would send a request to someone who would call back. (this could slow down getting something resolved.) So then I asked about security software. She was very positive toward Windows Defender. she said she used vipre but didn't have window-eyes on the computer that Vipre was on in order to help me with any issues. She said AVG had an issue where it made jowls 18 nonfunctional. She said AVG was telling people the only way to get the issue fixed was to have many effected users call AVG. Back in the day, GW seemed to connect with AVG and had gotten a similar issue resolved for Window-eyes users. As for Kaspersky, she said it might disrupt Window-eyes, although she didn't really say for sure and didn't seem to know that much about the program. Just thought I'd share my day's experience. Brenda _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/bob.whiteside%40live.co.uk. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
