On 9/8/2011 11:30 AM, Frederik Ramm wrote:
Hi,
On 09/08/2011 05:20 PM, SteveC wrote:
* Chicken and egg. No OSM answers supplied today - so why would there be
lots of questions?
+1 to Mikel: Let's answer questions by pointing people to our existing
support infrastructure; not by trying to create another support
infrastructure (one of the disadvantages of which is that after a few
hours no second person will profit from the answer given because it is
not archived).
To *encourage* people to use twitter as a support medium would be
detrimental.
Personally I want the OSM attitude to be "that's a fun idea, let's try
it". This costs us basically nothing
You're free to answer tweets like anyone else is free to do, and
indeed does already. That doesn't cost anything indeed. Setting up a
project that bundles peoples' time by enticing them to take part in
your fun idea will ONLY cost us nothing if these people were NOT using
their time to help OSM before. If, on the other hand, by giving
twitter users the impression that they will be personally cared for if
they just shout out their problems, you create an atmosphere where
experienced OSMers will spend much more time to personally tend to
such questions (because participation is drawn away from media like
help.osm.org where answers are archived and because new users are not
encouraged to search for answers in these well-redacted media), then
this does indeed lower the overall quality of service we can provide
because our resources are limited.
I suppose it's a sign of the project's maturity that we discuss rather
than solve problems.
Steve
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