Hi Jack, JSL> Hello David,
JSL> On Thursday, August 24, 2017 you wrote: DE>> Hi Jack, JSL>>> Hello Thomas, JSL>>> On Wednesday, August 23, 2017 you wrote: TF>>>> Hello David, TF>>>> On Wed, 23 Aug 2017 07:34:18 +0200 GMT (23-Aug-17, 12:34 +0700 GMT), TF>>>> David Earl wrote: >>>>> Hi Jack, JSL>>>>>> Hello TBUDL'ers, JSL>>>>>> My wife tried to attach an .MP4 video (which resided on her desktop) to a new JSL>>>>>> email and received an "out of memory" error. I had her close then re-start TB! JSL>>>>>> but the same thing happened again. Any ideas why this would be happening? >>>>> My guess is that the size of the file is not the problem. TF>>>> [snip] TF>>>> Before we take any guesses, may I kindly suggest we wait for him to TF>>>> advise the file size. JSL>>> My apologies to all for not including pertinent information in the original JSL>>> email. It was sent in haste. JSL>>> So, The file size (.MP4) is 594,243,584 bytes. JSL>>> The computer's (Asus laptop) memory size is 8 GB. JSL>>> OS is Win 10 Home 64 bit. JSL>>> She is running TB! v6.0.12. JSL>>> I have not yet tried to duplicate emailing this file from my desktop but will do JSL>>> so soon. DE>> It was actually not so much of a guess, Jack, because I have seen the DE>> indicated error message before. I suggested the solution that resolved DE>> my problem. DE>> As far as guesses go, _*assuming*_ that the attachment file size is DE>> the problem is also a guess. Personally, I've sent files that were DE>> over a gigabyte through TheBat and, on a 32-bit system, the DE>> theoretical limit is 4 GB. I haven't checked on the 64-bit limit. Said DE>> size has nothing to do with RAM. DE>> The general cause of problems with attachment sizes are the limits DE>> placed on accounts by the ISP, especially when free accounts are used, DE>> not email clients. Those limits cannot cause problems until the DE>> message reaches the ISP's servers and can be examined by them. Such a DE>> problem should not affect the local computer. JSL> I halfway suspected something like this and since we both have free email JSL> accounts through Charter (now Spectrum) you're probably right. If in fact it is JSL> Spectrum's doing then you would think the error message would be a lot more JSL> enlightening to the customer. An error message that explained it's raison d'etre JSL> might plant the idea that perhaps a paid account would be more to the customer's JSL> liking. JSL> Thanks for your input. I started programming systems using punch cards, through 7-bit mini-computers up to Windows XP & Vista. The error handling has not been improved. In fact, encapsulation thanks to (D)COM and object-orientation have (in my experience) only "muddied the waters", because of the replacement of low-level error messages with other error messages in the outer encapsulation layers. The fact is that like writing documentation, error handling does not pay the bills for software companies and very few are willing to trade on the intangibles like: good will, good customer education and so on; potentially created by good documentation and error handling efforts. The lack of faith in such intangibles is one reason why I burned-out and traded programming for translating languages as a career path. -- Thanks, David Using The Bat! v7.3.6 on Windows XP 5.1 Build 2600 Service Pack 3 ________________________________________________ Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
