Hello Jan,
Monday, September 25, 2000, 5:09:53 PM, you wrote:
JR> Another thing to consider is that a manual can be divided
JR> into sections -- a casual user section, followed by an
JR> advanced user section. Maybe the casual reader wouldn't
JR> bother reading the advanced section but it would be there for
JR> *anyone* who is interested.
After a number of times having to troubleshoot problems created
by users who 'read it in the manual' I say limit the information.
Putting it in another section doesn't help. They still click on
the darn thing, say "aha, thats what I need to do" and end up
deleting that vital, has to be done by 4, fiscal presentation
they worked on for 2 weeks, on their own system, and never backed
up to the network.
Call me pessimistic, but a living breathing mailing list seems a
better choice. Now, if the Bat was to no longer be
developed/supported THEN I would scream bloody murder for wanting
complete documentation before it fades away. :-)
--
Using The Bat! 1.46c
under Windows NT
4.0 Build 1381
Service Pack 6, RC 1.5
Gary mailto:[EMAIL PROTECTED]
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