At 09/01/04 00:32, Alexander S. Kunz wrote: >I'll stick with v2.12 until it implodes, or whatever, and after that I >won't be a Ritlabs customer again, ever. . . . >I have enough of Ritlabs. As soon as this v2.12 doesn't do what I need >anymore, I'm off for another email client, be it PocoMail or Becky or >whatever. I doubt there's one other company that succeeds in ripping their >loyal, trusty & paying customer base off worse than Ritlabs. "Sad but >true", as the uninstaller of TB! used to say when I removed it from my >office machine.
Well, I'll have to second that! I bought The Bat! (version 2) almost a year ago, after extensive testing of _many_ clients (the runner up for my needs at that time, if I recall correctly, was PocoMail). For all of that time, I have been a reader of [and _very_ infrequent contributor to :-)] this list. But, as you can tell from my headers, I am _still_ not a _user_ of The Bat! Why? Because, through all the different 2.x versions, and through all the various methods I have tried, it is impossible to _properly_ import my existing mail base from Eudora! And by proper, I mean not only the message bodies and headers (which is itself still not 100%), but also the correct dates and read/unread status, replied/forwarded/redirected status, etc. My fault, you may say, with some justification, since that tiny oversight was the one most crucial feature which I failed to _adequately_ test before purchase [sheepish grin]. I guess I just wanted to like The Bat! too much. But I'd like to know this: who is Ritlabs' primary target audience? Is it the internet/e-mail neophyte, or is it the e-mail veteran who knows exactly what feature-set he requires, and is most likely to be impressed, rather than intimidated by The Bat!? One might at first blush be tempted to answer that it is the latter--but how could that possibly be so, when it cannot even properly import existing e-mail?? And consider this: the format of the Eudora mailbox is an almost completely standard Unix mbox format; the one _most easy_ to read, and the one _most likely_ to be supported! Yes, I really do like The Bat!, but make no mistake: I am not about to give up 50,000 messages, representing years and years of internet traffic. And even if version 3 would import them perfectly, which is a far stretch, I'm certainly not about to pay again for what I believe I've already paid for! If Ritlabs wishes to keep me as a [possibly future repeat-paying] customer, they will need somehow to arrange for my mail to be properly transferred. Otherwise, much as I hate it to do it, the e-mail client search will resume. -- Just Another Joe ________________________________________________ Current version is 3.00.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
