Adobe is a publicly traded company. They cannot announce when a product is going to ship (the exact date) due to various regulations. For example, they cannot announce in August that a product is not going to ship until September. In fact, there's usually a moratorium on talking about releases during specific times in a quarter. Announcements such as this can affect revenues. Go check out the SEC regulations about product announcements for publicly traded companies..
That said, the difference between what you paid for FM (if you paid full price) and the upgrade is only $99. I'm not sure that's enuf to be so angry about. And seven weeks is actually quite a long period. To avoid this in the future, it may be better to establish a working relationship with a salesperson. That person cannot tell you to hold off ordering because something else is coming out in two months, but that person may be able to assist you with upgrades. Of course, this may not be possible if you are a single user. Nothing Adobe did is illegal or shady. Everything they did is by the books. ...sue On 11/7/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > > "P.S. It's generally not a great idea to cross-post to a bunch of lists as > you did, because it means that many people who respond will get annoying > junk messages from the lists to which they don't belong." > > You are correct, in my anger I wanted everyone to know, I will not to do > this again, my apologies. > Rick > > > > -----Original Message----- > From: Art Campbell [mailto:[EMAIL PROTECTED] > Sent: Tuesday, November 06, 2007 5:31 PM > To: TEI Melanson, Richard > Cc: [EMAIL PROTECTED]; [EMAIL PROTECTED]; > TCP@techcommpros.com; [EMAIL PROTECTED]; [EMAIL PROTECTED] > Subject: Re: Upgrade Anger to Tech Comm Suite. > > Well, 7-8 weeks is sort of in a grey area, I think. Adobe and most other > vendors that I'm familiar with will give you at least a 30-day window; Adobe > sometimes extends the window beyond that. > > However, I disagree that "we all knew that Adobe knew" when the Suite was > shipping; if they actually had, they probably would have announced it when > they shipped FM 8 in order to make a bigger splash. > I suspect that the actual date and release info was dependent on other > software packages' readiness, so I don't think you were a victim of a > bait-and-switch. > > That said, since you ordered online, I think I'd look into what your > credit card company can do for you if you're not satisfied with the product > you purchased. Also, I'd ring Adobe back and insist on speaking with a > supervisor in sales and work out an upgrade path... > > Art > > P.S. It's generally not a great idea to cross-post to a bunch of lists as > you did, because it means that many people who respond will get annoying > junk messages from the lists to which they don't belong. > > > On Nov 6, 2007 5:10 PM, <[EMAIL PROTECTED]> wrote: > > I just got off the phone with Adobe and I don't feel good about the > answer I received. I purchased FrameMaker 8 seven or eight weeks ago. I got > it pretty quickly after it was released. I paid the full online price and I > downloaded the file from Adobe. Well, I just called and asked what could > Adobe do for me as I want to purchase the Tech Comm Suite. Their answer was > NOTHING. Now we all know that Adobe KNEW when I bought FrameMaker 8 that the > Tech Comm suite was coming out, why did they make me spend all my money. For > almost the same price as I purchased the FrameMaker 8 license, I could have > purchased the entire suite if I waited a few weeks. I do have one of the > qualifying products to get the upgrade price for the Tech Comm Suite. I just > think this is bad business. anyone else have this issue or on the other side > of the coin, do you guys think I am unrealistic to be upset. Thank you all > for your thoughts. > > Rick > > _______________________________________________ > > > > > -- > Art Campbell > [EMAIL PROTECTED] > "... In my opinion, there's nothing in this world beats a '52 Vincent > and a redheaded girl." -- Richard Thompson > No disclaimers apply. > DoD 358 > > > ______________________________________________ > > Author Help files and create printed documentation with Doc-To-Help. > New release adds Team Authoring Support, enhanced Web-based help > technology and PDF output. Learn more at www.doctohelp.com/tcp. > > > Interactive 3D Documentation > Parts catalogs, animated instructions, and more. www.i3deverywhere.com > _______________________________________________ > > Technical Communication Professionals > > Post a message to the list: email [EMAIL PROTECTED] > > Subscribe, unsubscribe, archives, account options, list info: > http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com > Subscribe (email): send a blank message to [EMAIL PROTECTED] > Unsubscribe (email): send a blank message to > [EMAIL PROTECTED] > > Need help? Contact [EMAIL PROTECTED] > > Get the TCP whole experience! http://www.techcommpros.com > ______________________________________________ Author Help files and create printed documentation with Doc-To-Help. New release adds Team Authoring Support, enhanced Web-based help technology and PDF output. Learn more at www.doctohelp.com/tcp. Interactive 3D Documentation Parts catalogs, animated instructions, and more. www.i3deverywhere.com _______________________________________________ Technical Communication Professionals Post a message to the list: email [EMAIL PROTECTED] Subscribe, unsubscribe, archives, account options, list info: http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com Subscribe (email): send a blank message to [EMAIL PROTECTED] Unsubscribe (email): send a blank message to [EMAIL PROTECTED] Need help? Contact [EMAIL PROTECTED] Get the TCP whole experience! http://www.techcommpros.com
